Product Manager, Identity and Access Management
About The Position
Join athenahealth as a Product Manager based in Boston, MA, working in a hybrid environment. This role offers the opportunity to lead product initiatives in access control frameworks for users, applications, and agents using innovative AI methodologies. This position provides exposure and collaboration with a wide range of R&D stakeholders and will report directly to leadership of the Identity and Access Management product zone. The team owns the login and identity experience across athenaOne, Patient Portal, and Adjacent Services — including authentication, identity proofing, user administration, and profile management. This team ensures providers, patients, and staff can securely and reliably access the applications they depend on, while meeting regulatory requirements such as EPCS multi-factor authentication. The team plays a critical role in maintaining security and compliance while enabling seamless account and access experiences across multiple healthcare applications, and is evolving its practices to incorporate AI-driven product development.
Requirements
- Bachelor's degree in Business, Artificial Intelligence, Computer Science, Engineering, or a related field.
- 5 to 7 years of product management experience, preferably in identity and access management or related technology domains.
- Proven leadership skills without direct authority, with experience influencing cross-functional teams.
- Strong communication and presentation skills tailored to diverse stakeholder groups.
- Demonstrated track record of reliable feature delivery in Agile (or similar) environments.
- Prior ownership of products involving APIs (REST or GraphQL), API gateways and management, and/or developer experience.
- Familiarity with authentication and identity proofing workflows, multi-factor authentication (e.g. EPCS compliance), and user lifecycle/account administration at scale.
- Some experience with AI product management, including prototyping and testing features with the help of, or incorporating, AI.
- Proficiency in requirements gathering, workflow analysis, usability analysis, and system analysis.
Responsibilities
- Lead product planning and execution for access control features, ensuring alignment with business goals and customer needs.
- Communicate product vision, progress, and outcomes effectively to stakeholders through presentations and reports.
- Collaborate with cross-functional teams including engineering, UX/UI, security, and compliance stakeholders to define and deliver new features.
- Evolve product management practices empowered by AI, encompassing research, prototyping, implementation, communications, stakeholder coordination, monitoring, and maintenance.
- Analyze system workflows and usability to identify opportunities for improvement and innovation.
- Support continuous improvement initiatives by analyzing product performance metrics and user feedback.
- Participate in industry research and competitive analysis to inform product strategy.
- Assist in defining product roadmaps and long-term strategic planning.
- Engage with vendors as needed to support product integrations.
- Contribute to documentation and training materials for internal audiences.
- Stay current with emerging trends in AI security, product management methodologies, and identity and access management technologies.
Benefits
- health and financial benefits
- commuter support
- employee assistance programs
- tuition assistance
- employee resource groups
- collaborative workspaces
- dogs welcome in some offices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
