Product Manager – Digital Self-Service, Claims & Telematics

Aviva•Toronto, ON

21d•CA$120,000 - CA$140,000•Hybrid

About The Position

Aviva Canada is seeking a Product Manager to own and improve digital customer experiences post-purchase, focusing on self-service journeys, claims, and telematics-driven engagement. This role is for individuals who want to actively ship, experiment, and make tangible improvements to daily customer interactions, rather than solely managing a backlog. The position emphasizes building momentum, utilizing AI and modern product tools to expedite delivery, and working on high-volume customer journeys with immediate impact within a fully embedded product team that offers high ownership and autonomy.

Requirements

You are a builder; you’ve shipped products or features yourself.
You’re comfortable getting hands-on with tools and workflows.
You are AI-native; you actively use AI tools to accelerate your work and think about how AI reduces dependency and speeds up delivery.
You have strong product judgment; you know what matters and what doesn’t.
You prioritize impact over completeness.
You can operate in ambiguity and still deliver.
You don’t need perfect structure to get started.
You create clarity through action.

Nice To Haves

Experience working on customer account, claims, or post-purchase journeys.
Experience with experimentation, behavioral nudges, or engagement mechanics.
Experience in mobile, telematics, or data-driven products.

Responsibilities

Move ideas from concept to working prototype using AI tools and independently ship A/B tests using experimentation platforms.
Prototype, test, and launch improvements quickly across self-service and claims journeys.
Use GenAI to draft flows, content, and experiments.
Use analytics and AI-assisted analysis to identify drop-offs, friction, and opportunities.
Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly.
Run rapid tests across digital touchpoints without heavy process overhead.
Own the product strategy and roadmap across self-service, claims, or telematics experiences.
Improve customer engagement, retention, and digital adoption.
Deliver experiences that reduce effort and keep customers engaged post-purchase.
Work closely with engineering, design, and data partners to ship meaningful improvements.
Prioritize impact over volume – focus on what moves customer and business outcomes.
Balance day-to-day improvements with longer-term product evolution.
Simplify how work gets done – cut process where it slows delivery.
Introduce better ways of working using AI and automation.
Build a culture of shipping, learning, and iterating quickly.

Benefits

Base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Outstanding career development opportunities
Support for professional development and education
Competitive vacation package with the option to purchase 5 extra days off per year
Corporate wellness programs to support employees’ physical and mental health