Product Manager, Digital Operations

Tempur Sealy International•Lexington, KY

2h•$50,000 - $71,000

About The Position

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Requirements

Bachelor’s degree in business, Marketing, or related field or equivalent work experience.
Minimum of 1-2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance.

Responsibilities

Planning and execution of marketing driven ecommerce initiatives for all TSI brands, Tempur-Pedic, Sealy, and Stearns & Foster.
Set up and maintain online product mix and inventory along with any site promotional activities via a CMS platform (ie. Shopify, WordPress, Hubspot, Wagtail, etc.).
Regular quality assurance across all Tempur Sealy brand ecommerce channels. This includes monitoring for content accuracy, messaging, pricing and legal requirements.
Monitor site operations to assure consumers are experiencing efficient shopping experience - this includes troubleshooting, and upkeep of site inventory, pricing and promotions, product assortment, product launches, product registration and review set-up, etc.
Building marketing and trigger emails using HTML templates and Adobe DreamWeaver.
Manipulating creative files in Adobe Photoshop and/or XD.
Building and scheduling campaigns and audiences in an ESP (ie. Klaviyo, SFMC, Mail Chimp, Campaign Monitor).
Processing large amounts of data in Excel using formulas, vlookups, etc. Creating basic analytical reports and presentations of key metrics and performance data.
Support the monitoring and action of order triage. This includes processing issues and communication to stakeholders of issues and resolution.
Identify opportunities to increase profitability and create positive consumer experience pre and post purchase.
Collaborate with third-party web developers to build and improve consumer friendly processes.
Collaborate with Customer Service teams to find cost-effective business practices.
Work with internal teams to ensure content accuracy for all product copy and storytelling. This includes product management, sales, graphics, customer support, brand management, and other relevant departments.
Ability to take ownership, prioritize, plan, and pivot quickly as consumer and leadership. expectations change.
Express information and key points of a topic clearly and concisely.
Perform other duties or projects as assigned.