Product Manager - Customer Experience and Surveying (on-site)

Ziosk•Plano, TX

60d•Onsite

About The Position

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table? We are seeking an execution-driven Product Manager to lead our next-generation customer experience and data profile initiatives. This strategic leader will define product vision, user experience, competitive positioning, and AI-enabled opportunities as we go to market and onboard new customers. The ideal candidate has deep expertise in customer experience and digital survey creation and optimization, with proven success in designing, deploying, and scaling customer experience programs that drive actionable insights in this space. Familiarity with loyalty programs and online marketing campaigns encouraged. +You will be expected to understand market trends, anticipate competitor moves, and position our product accordingly based on the attached competitive landscape.

Requirements

5+ years of experience in product strategy or management, with at least 2 years in a senior role focused on Customer Experience, Online Reputation Management or loyalty campaigns.
Strong track record of building software platforms alongside internal and external partners, and aligning stakeholders across Product, Engineering, Sales, and Marketing.
Expertise in UX principles, journey mapping, digital survey design (question methodology, logic flows, and response optimization), and data-driven product development.
Ability to develop differentiated strategies grounded in market analysis, customer insight, and practical AI use cases that drive measurable customer and business value.
Demonstrated experience with survey platforms or feedback tools (e.g., Qualtrics, Medallia, SurveyMonkey, or similar), including designing surveys that drive high engagement and actionable insights.
Bachelor’s degree in Business, Product Design, Computer Science, or a related field.

Nice To Haves

Familiarity with loyalty programs and online marketing campaigns encouraged.
Familiarity with AI-driven analytics, personalization, sentiment analysis, predictive insights, or workflow automation in customer experience, loyalty, or marketing technology platforms is strongly preferred.
MBA or similar advanced degree is preferred.

Responsibilities

Own and define the platform vision, feature roadmap, and value proposition for a data-powered Customer Experience Management or similar solution.
Translate market opportunities and user needs into detailed product requirements, including survey frameworks, feedback loops, data profiles, and insight generation mechanisms, customer journeys, and success metrics.
Identify and prioritize AI-enabled product capabilities that improve customer insights, personalization, automation, and operational decision-making.
Lead the design, implementation, and optimization of digital survey programs across in-venue, mobile, email, and web channels. Define best practices for survey structure, question design, branching logic, and response optimization to maximize completion rates and data quality. Establish frameworks for sampling strategy, bias mitigation, and statistically reliable insights across multi-location environments.
Lead agile delivery efforts with an external development partner, ensuring high-quality and on-time releases.
Build differentiators that directly compete with leading platforms identified in the competitive analysis.
Ensure the platform supports robust multi-location AI-driven insights and scalable integration capabilities.
Drive customer interviews, prototype testing, and usability studies to validate product-market fit.
Partner with Sales, Marketing, and Customer Success to develop launch playbooks, positioning strategies, competitive battle cards, and onboarding programs.
Define pricing models, market segmentation, and channel strategy tailored for enterprise and mid-market customers.
Leverage the competitive analysis to identify market gaps, feature parity opportunities, unique selling points, and areas where AI can create meaningful differentiation.
Continuously monitor competitor product updates, customer reviews, and emerging AI and customer experience technologies to inform product strategy and feature prioritization.