Product Manager, Credit Cards (Questbank)

Questrade Financial Group•Toronto, ON

4d•CA$120,000 - CA$150,000•Hybrid

About The Position

Questrade Financial Group (QFG) is seeking a Product Manager for Credit Cards at Questbank. This role involves owning the discovery and delivery of products and features that Questbank customers use to manage their money and investments. The Product Manager will be responsible for taking a customer problem, solving it, and then building, shipping, and improving it in collaboration with engineering, design, and data partners. This is a hands-on role focused on shipping consumer products at scale, managing customer touchpoints, and building products in complex environments. The position sits at the intersection of customer experience, technology, and business strategy, aiming to integrate investing, banking, and spending into a seamless product. The company emphasizes a human-centric, AI-driven approach to redefine financial services and foster a diverse, inclusive, and hybrid workplace.

Requirements

5+ years of product management experience, with a track record of shipping consumer-facing digital products at scale, ideally in banking.
Demonstrated ownership of a product area end to end: strategy, discovery, delivery, measurement, and iteration.
Deep customer obsession: instincts built from real customer conversations, behavioral data, and cohort analysis.
Fluency in data: ability to define the right metrics, run and interpret experiments, and know when to trust the numbers and when to lean on principles.
Strong communicator: writes clearly, presents persuasively, and can translate between technical and non-technical audiences.
Comfort operating in ambiguity: defaults to action, forms a point of view quickly, and revises it when the evidence says so.
Prioritization Mastery: ability to partner with engineering, design, user research, product marketing to understand technical trade-offs and make smart calls with the team.
Able to integrate AI-powered tools and prompts into daily operational workflows to analyze datasets, automate routine administrative tasks, and enhance data-driven decision-making.

Nice To Haves

Experience at high-growth startups, especially in fintech or other domains requiring complex systems thinking.
Experience launching net-new products or entering new markets, especially in regulated industries.
Strong opinions about UI/UX.
Experience with the financial services landscape and its regulatory environment.
A portfolio of side projects, prototypes, or things you've built.

Responsibilities

Owns the end-to-end requirement gathering and definition process for highly complex, interrelated product functionality.
Strategically navigates technical cross-domain dependencies and descopes features when necessary to optimize sequencing and deliver continuous client value.
Develops a deep understanding of the drivers behind product performance, identifying trends, anomalies, and opportunities.
Defines and evolves the measurement framework for the product area, ensuring success is measured in a way that reflects true user and business impact.
Uses data to make difficult trade-off decisions and confidently challenge assumptions.
Maintains a solid understanding of technical architecture, system dependencies, and platform integrations within the product domain.
Works in close partnership with engineering to navigate complex architectural trade-offs and address technical bottlenecks.
Reliably steers product execution from ideation to delivery, setting a predictable release cadence while balancing execution velocity with code quality and long-term architectural stability.
Builds deep cross-functional buy-in and organizational trust by distilling complex product updates into clear, strategic insights for leadership.
Provides proactive mitigation plans for upcoming risks.
Cultivates a high-performing squad environment by setting a clear strategic tone, navigating healthy conflict, and actively mentoring cross-functional team members.
Demonstrates a relentless focus on whatever outcomes the product and squad need to succeed, championing a strong sense of collective accountability and pride in delivery.
Establishes and tracks clear domain metrics, synthesizing customer insights, performance data, and competitor trends into tactical roadmap priorities.
Integrates AI-powered tools and prompts into daily operational workflows to analyze datasets, automate routine administrative tasks, and enhance data-driven decision-making.