Product Manager - Conversion Programs

eBay•Toronto, ON

46d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: We are currently seeking a highly driven and proactive Product Manager to join our Conversion Programs team at eBay. In this critical role, you will be at the forefront of crafting customer experiences through Buyer Post Purchase communications. Your mission will be to drive business growth and customer improvements by innovating and improving the multi-channel communications portfolio across Email, Push Notifications, and Native Hub Notifications. You will contribute towards revenue targets, long-term strategy, roadmap, and end-to-end execution for this multimillion dollar portfolio. This is a highly cross functional role, where you will get to influence and collaborate with partners across eBay.

Requirements

5+ years of strong product / business / consulting / growth marketing experience focused on customer conversion.
2 years of experience in / related to e-commerce.
Technical Product Management or comparable experience working directly with Engineering teams (both front-end and back-end) through Agile methodologies; technical understanding of building products / communications from scratch.
Steadfast execution and attention to detail - ability to ship quality experiences in a fast paced and iterative manner.
Experience navigating highly complex cross-functional projects end-to-end.
Experience developing performance-based emails / notifications in ecommerce.

Nice To Haves

Marketplace experience (e.g. Uber, Airbnb, LinkedIn) is strongly preferred.

Responsibilities

Build and implement the roadmap with engineering, data science, and design teams.
Be the champion of execution perfection.
Proactively find opportunities to increase test velocity and facilitate collaboration with cross-functional teams.
Identify and size opportunities for portfolio improvements: use data to inform forecast business impact for your ideas.
Author A/B tests: build hypotheses, design test setup, define KPIs.
Create PRDs, convey requirements to the Engineering teams and jointly work through execution.
Create and maintain project plans; lead dependencies and ensure execution readiness; continuously find opportunities to improve.
Measure results: assess performance against KPIs, make recommendations for scaling decisions.
Continuously capture insights: analyze customer feedback for product improvements; conduct market research and competitor analysis, supervise industry trends for opportunities to innovate.

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