Product Manager - Contract Lifecycle Management (CLM)

TransUnion • Chicago, IL

1d • Hybrid

About The Position

The team sits within Digital Transformation (TrueOps) under Global Operations and is responsible for enabling the quote-to-order process, supporting Sales, Pricing, Legal, and downstream systems. They own the tools and platforms used to convert customer proposals into executed contracts and orders, with a strong focus on process optimization and future state transformation. The Product Manager, CLM role will specifically own the contracting and CLM capability as part of this broader ecosystem. This role reports directly to the Vice President – Business Operations Division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. This role exists to deliver advanced Contract Lifecycle Management capabilities that support enterprise contracting and the end‑to‑end Quote‑to‑Delivery process. Own the CLM platform as product owner, establishing long‑term strategy, vision, roadmap, and maturity model aligned to Revenue Operations Governance and Global Operations priorities. Prioritize initiatives based on business value, stakeholder input, regulatory requirements, and measurable outcomes. Drive delivery of CLM functionality that improves contract generation, negotiation, execution, obligation management, reporting, and analytics, with a focus on automation, integration, and AI enablement. Act as the bridge between business operations and technology teams, ensuring requirements are translated into effective and scalable technical solutions. Lead and coordinate delivery across Business Analysts, Business Administrators, technology development resources, system integrators, and software vendors. Ensure CLM roadmap alignment with broader Quote‑to‑Delivery initiatives while meeting evolving business needs, legal requirements, and global operating considerations.

Requirements

• Bachelor’s degree in business administration, Operations, Information Systems, or a related field, required to support enterprise product ownership and governance responsibilities.
• 5+ years of experience in contract lifecycle management, contract operations, legal operations, procurement, or enterprise systems delivery.
• Demonstrated experience leading business ownership of enterprise platforms or digital capabilities, including roadmap development and backlog prioritization.
• Strong understanding of end‑to‑end contract lifecycle processes and associated business, legal, and compliance risk considerations.
• Proven ability to work cross‑functionally and influence senior stakeholders across Legal, Sales, Finance, Compliance, Risk, and Technology.
• Strong understanding of the full software development lifecycle (SDLC) with experience delivering in an agile environment.
• Experience gathering business requirements tied to Salesforce, or willingness to learn Salesforce standards and governance practices.
• Ability to clearly articulate business needs, priorities, and success metrics to implementation and technology teams.
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Experience with DocuSign CLM and Salesforce platforms preferred.
• Exposure to enterprise governance models, product management practices, SDLC, or Agile delivery frameworks.
• Familiarity with regulatory, compliance, or risk frameworks impacting enterprise contracting.
• Experience working in a global or highly matrixed organization.
• Strategic thinking combined with strong execution discipline and data‑driven prioritization.
• Stakeholder facilitation, consensus‑building, and business‑to‑technology translation skills.

Responsibilities

• Own the CLM platform as product owner, establishing long‑term strategy, vision, roadmap, and maturity model aligned to Revenue Operations Governance and Global Operations priorities.
• Prioritize initiatives based on business value, stakeholder input, regulatory requirements, and measurable outcomes.
• Drive delivery of CLM functionality that improves contract generation, negotiation, execution, obligation management, reporting, and analytics, with a focus on automation, integration, and AI enablement.
• Act as the bridge between business operations and technology teams, ensuring requirements are translated into effective and scalable technical solutions.
• Lead and coordinate delivery across Business Analysts, Business Administrators, technology development resources, system integrators, and software vendors.
• Ensure CLM roadmap alignment with broader Quote‑to‑Delivery initiatives while meeting evolving business needs, legal requirements, and global operating considerations.
• Own the CLM vision, strategy, and roadmap, including AI-enabled contracting capabilities and end-to-end lifecycle support.
• Lead demand prioritization and delivery of CLM functionality, integrations, data architecture, and process improvements.
• Establish and manage CLM governance, standards, KPIs, and performance metrics aligned with Revenue Operations.
• Ensure solutions support global, end-to-end contract processes with upstream (quoting) and downstream (billing) considerations.
• Serve as the central point of coordination across Legal, Sales, Finance, Procurement, Compliance, Risk, and IT.
• Drive alignment, communicate roadmap and progress, and partner with change teams to ensure adoption and value realization.
• Manage CLM vendors, licensing, renewals, and system integrator engagements to maximize ROI.
• Partner with IT, Business Analysts, and Product Owners to translate business needs into delivered technical solutions.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short- and long-term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well-being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level