Product Manager, Consultant - Automation & AI Business Delivery
About The Position
The Product Manager, Consultant - Automation & AI Business Delivery reports to the Transformation Sr. Director. They will lead design and delivery of automation and AI-driven solutions that streamline operations and improve business outcomes. Define product vision, roadmap, and measurable value (cost, efficiency, CX). Partner cross-functionally (IT, operations, vendors) to translate needs into scalable solutions, drive delivery, and ensure compliance. Own backlog, prioritize use cases, and track performance. Influence stakeholders, manage risks, and accelerate adoption of AI/automation capabilities across the enterprise. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Requirements
- Minimum 6 years of experience in Product Management, Management Consulting, or Entrepreneurship required.
- Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology, or equivalent experience.
Nice To Haves
- Graduate degree (e.g. MBA) is highly desirable.
Responsibilities
- Write detailed user stories and acceptance criteria covering multiple user-types.
- Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
- Drive trade-off discussions between scope and schedule
- Identify risks within a product and develop mitigation plans
- Own demand intake alignment and delivery prioritization for platform capabilities
- Manage product backlogs aligned to automation/AI roadmap across platforms
- Drive delivery discipline (velocity, quality, predictability)
- Own demand intake alignment and delivery prioritization execution
- Manage product backlogs aligned to enterprise roadmap
- Drive delivery discipline (velocity, quality, predictability)
- Support business requirements gathering by validating capabilities and platform-based solution for automation/AI
- Create and manage capabilities maturity tracking for automation/AI features
- Manage end-to-end delivery lifecycle from intake through deployment
- Lead product management for automation and AI-enabled solutions across platforms such as SmartComms and Pega, driving strategy, delivery, and continuous optimization
- Drive execution governance and backlog management for automation and AI capabilities, ensuring prioritized delivery and successful platform deployment
- Validate outcomes and progress to commitments post-delivery
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
