Product Manager – Clinic Analytics & Reporting

Sycle

7d•Hybrid

About The Position

Sycle is a market-leading global SaaS company focused on improving hearing care delivery worldwide. As the leading practice management solution for audiology providers, Sycle empowers customers to grow their businesses through high-quality patient care and exceptional services. The company serves small practices and large retailers in 13 countries, with a team of 120 employees headquartered in Lone Tree, Colorado, and a significant remote workforce across the US and Canada. Sycle is seeking an experienced Product Manager – Clinic Analytics & Reporting to lead the vision, strategy, and execution of its enterprise reporting, business intelligence, and practice analytics features. This role is open to candidates in BC. The position requires a strong understanding of retail metrics, sales funnel tracking, and financial reporting, ideally with experience in healthcare, EMR, or SaaS practice management. The role also involves acting as an Agentic AI champion, utilizing AI tools for dataset analysis, documentation automation, and delivering actionable insights to practice owners. The tech stack includes AI tooling (Claude 4.6+, GPT 5.4+, Windsurf, Cursor), analytics and BI tools (SQL, Tableau/PowerBI, Snowflake, Mixpanel), and core systems like EHR/EMR, Practice Management, and Retail Point-of-Sale (POS) reporting.

Requirements

3–5+ years of PM experience in B2B SaaS, Retail Analytics, Business Intelligence, Digital Health or Healthcare IT.
Strong working knowledge of retail SaaS metrics (sales conversion, inventory turnover, marketing ROI, revenue per patient, ARPU).
Experience working with EMR, EHR, or healthcare practice management platforms is highly desirable.
Direct experience writing SQL queries, working with modern BI tools (Tableau, PowerBI, Looker), and designing reporting data models.
Demonstrable capability using AI tools to streamline specification writing, data analysis, or wireframing.
Bachelor’s degree in Business, Business Analytics, Computer Science, Information Systems, or a related field.
Must include a link to your LinkedIn profile both within your resume document and in the designated application field.

Nice To Haves

Experience building analytics solutions for retail healthcare chains, optical/dental clinics, or enterprise franchises.
Background in data science or business intelligence engineering.

Responsibilities

Define and execute the roadmap for analytics dashboards that provide practice owners with real-time visibility into clinical health outcomes and retail sales performance.
Bridge the gap between clinical data and retail KPIs, translating complex data into intuitive, executive-ready dashboards.
Utilize AI multi-agent workflows to rapidly model reporting queries, generate data visualization prototypes, and synthesize user feedback.
Partner with data engineering, UX design, marketing, and client success to prioritize analytics features that drive customer retention and upsell opportunities.
Ensure all reporting data architectures comply with HIPAA standards, patient privacy mandates, and enterprise role-based access controls.