Product Manager, Card Shopping Experimentation

JPMorgan Chase & Co.•New York, NY

21h•$109,250 - $201,000

About The Position

Build modern, test-and-learn digital experiences that reach millions of customers. You’ll guide strategy, delivery, and measurement while developing talent and driving results. As a Product Manager in Card Shopping Experimentation, you will lead Public Marketplace page redesign initiatives and strengthen the Experimentation & Testing program to improve customer and business outcomes. You will own initiatives end-to-end—from discovery and defining the approach through delivery, launch, and performance optimization—while coaching team members and aligning partners across a matrixed organization. This role will also manage direct reports, requiring the ability to coach, prioritize, and create clarity for team members while delivering through a highly matrixed organization. Working across Product, Technology, Design, Analytics, Marketing, and Operations, you will influence stakeholders around a clear vision and roadmap.

Requirements

6 years of experience in product management, digital product development, or a related field
Experience owning products end-to-end from discovery and strategy through delivery, launch, and optimization
Ability to identify customer needs and translate insights into product experiences and measurable outcomes
Experience with roadmap development, product discovery, requirements definition, prioritization, and value measurement
Ability to develop and communicate a clear product vision, strategy, and roadmap to stakeholders
Ability to influence decision-making, drive alignment, and navigate complex, matrixed environments
Strong analytical and problem-solving skills, including using data and customer insights to inform decisions
Experience challenging existing approaches and driving improvements that benefit customers and the business
Strong written and verbal communication skills for technical and non-technical audiences
Ability to balance strategic thinking with hands-on execution in a fast-paced environment

Nice To Haves

People leadership experience, including coaching talent, setting priorities, and driving accountability for delivery
Experience leading large-scale digital transformation, modernization, or customer experience initiatives
Experience taking products or capabilities from concept to launch, including securing alignment and driving delivery
Understanding of experimentation, personalization, customer journey optimization, and data-driven decision making
Experience managing web and mobile experiences in close partnership with Design and Technology teams

Responsibilities

Define and execute the product vision, strategy, and roadmap for Public Marketplace page redesign and experimentation initiatives
Lead discovery to understand customer needs, challenge assumptions, and identify opportunities that improve experiences and acquisition outcomes
Own end-to-end initiative delivery from ideation and business case development through execution, launch, measurement, and optimization
Lead, coach, and develop team members by setting clear priorities, creating accountability, and removing blockers
Partner with Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing experiences and capabilities
Develop and manage product backlogs, requirements, and success metrics aligned to customer and business outcomes
Advance the Experimentation & Testing program by using customer insights, performance data, test results, and competitive intelligence to inform decisions
Improve experimentation velocity and engagement by identifying and driving changes to experiences and ways of working
Drive alignment across stakeholders by communicating priorities, trade-offs, decisions, and strategic direction clearly
Influence decision-making by building strong partnerships, aligning on outcomes, and driving change across teams
Monitor performance and continuously refine experiences to improve customer satisfaction, acquisition results, and operational effectiveness