Product Manager, Card Benefits Loyalty Platform

JPMorgan Chase & Co.•New York, NY

4d•$122,550 - $201,000

About The Position

As a Product Manager, Card Benefits (Vice President) in the Benefits Platform team, you will shape the vision, strategy, and the execution of the services, APIs, and data products that power loyalty experiences across Chase. You will own the end-to-end product roadmap for the key platform capabilities and lead cross-functional teams to deliver scalable, resilient, and reusable solutions that support customer-facing products. This role requires a strategic product leader who can translate complex business and technology needs into measurable outcomes, influence stakeholders across business and technology functions, and drive execution in a fast-paced, highly regulated environment.

Requirements

5 years of product management experience in platform, API, data, or backend products
Experience in loyalty, rewards, benefits, digital banking, financial services, or a related industry
Advanced knowledge of the product development lifecycle and technology-enabled product delivery
Proven ability to lead end-to-end product work from discovery through delivery, measurement, and iteration
Experience partnering closely with engineering, architecture, and data teams to deliver platform capabilities
Demonstrated ability to write clear requirements and user stories and drive Agile execution across teams
Experience defining roadmaps, prioritizing complex backlogs, and aligning stakeholders to strategic outcomes
Strong analytical skills using platform metrics, operational KPIs, and adoption measures to evaluate results
Strong written and verbal communication skills, including communicating technical concepts to senior stakeholders
Experience operating in a regulated environment with legal, compliance, risk, controls, privacy, or information security partners
Bachelor’s degree or equivalent practical experience

Nice To Haves

Experience building platforms for rewards, offers, travel, payments, entitlements, or partner ecosystems
Experience with service-oriented architecture, event-driven systems, or enterprise data products
Experience building platform APIs and shared services used by multiple product teams
Experience supporting personalization, targeting, decisioning, or customer engagement platforms
Experience using telemetry, experimentation, and data-driven methods to improve platform adoption and outcomes
Track record of delivering scalable platforms that increase reuse and reduce operational complexity
Experience aligning multiple teams to shared platforms, APIs, and reusable technology components

Responsibilities

Define and drive platform strategy and roadmap for reusable benefits and loyalty capabilities
Lead discovery to identify platform opportunities, adoption barriers, and scalability needs
Own and prioritize a complex backlog to support platform vision and business objectives
Partner with engineering, architecture, and data teams on service design, API strategy, and modernization
Deliver and continuously improve APIs, services, and data products to simplify integrations and accelerate delivery
Use platform health metrics, operational KPIs, and adoption measures to guide prioritization and measure outcomes
Champion solutions that improve reuse, data quality, resiliency, and developer experience for consuming teams
Manage stakeholder alignment across multiple consuming teams and senior leaders through clear communication
Balance technical sustainability, delivery trade-offs, and customer value to guide investment decisions
Identify and mitigate operational, data, and technology risks in partnership with legal, compliance, risk, and controls teams