Product Manager - Billing

ImagineSoftware•Charlotte, NC

63d•$85,000 - $100,000

About The Position

ImagineSoftware is a growing company, and we are looking for an experienced Product Manager to join us! The Product Manager is a vital role in shaping our product strategy and driving solutions that deliver real impact for customers and the business. This position will partner with engineering, design, and cross-functional teams to align priorities, execute high-quality product releases, and ensure strong adoption across our client base. By combining customer insights with market expertise, the Product Manager will provide the vision and structure needed to enhance our offerings and support continued growth. This is an ideal position for someone who thrives in changing environments and can build the roadmap to create innovative product offerings. We are an innovative company that evolves quickly, so come ready to contribute and learn at a fast pace!

Requirements

University degree or college diploma in the field of Business or Information Technology.
5+ years’ direct work experience in a product management, program management, or a related role
Excellent project management, coordination, and organization skills
Ability to work well with clients and colleagues through a variety of communication methods
Exceptional customer service and presentation skills
Experience demonstrating products both internally and externally
Must be a self-starter with the ability to solve problems
Experience collecting feature functionality requests from clients and organizing, prioritizing and working with development teams to implement
Strong analytical, problem-solving, and strategic thinking skills.
Excellent communication and collaboration abilities, with experience influencing stakeholders.
Experience working with agile development teams and tools
Comfort with data analysis and metrics-driven decision-making.
Deep understanding of assigned product suite
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Nice To Haves

Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred

Responsibilities

Identify customer and market needs through research, data analysis, and stakeholder input.
Prioritize opportunities and initiatives to maximize business and customer impact.
Translate product strategy into detailed requirements, user stories, and acceptance criteria.
Work closely with engineering, design, and other teams to deliver high-quality products on time.
Manage the product backlog, ensuring clarity, prioritization, and alignment with roadmap goals.
Monitor product performance post-launch, iterating and improving based on data and feedback.
Partner with sales, marketing, operations, and customer success teams to drive adoption and ensure customer satisfaction.
Serve as the primary point of contact for product questions and decisions.
Act as product SME, conducting product demonstrations and assisting revenue and concierge teams as needed.
Align internal stakeholders around product goals and outcomes.
Act as the voice of the customer, incorporating their needs and experiences into product decisions.
Stay ahead of market trends, competitor offerings, and emerging technologies.
Conduct user research, gather feedback, and analyze data to continuously refine the product.
Other duties as assigned