Product Manager, Billing

PDQ • South Salt Lake, UT

3d • Onsite

About The Position

We’re looking for a Product Manager to own and evolve our billing and subscription management platform, a core internal and customer-facing product that powers quoting, invoicing, subscription management, and monetization across the company. The PM would manage a go-to-market product that spans multiple systems and functions. This product sits at the intersection of Sales, Finance, RevOps, Customer Success, Engineering, and our customers. It is mission-critical to how we sell, bill, retain, and expand customers in a B2B SaaS, product-led growth environment. You will be accountable for product outcomes—not just delivery—ensuring the system is scalable, reliable, and supports both today’s needs and future business models.

Requirements

• 2+ years of B2B SaaS product management experience (ideally familiar with billing, subscriptions, payments, or quote-to-cash systems)
• Ability to reason about complex workflows and edge cases, then distill needs/communication as needed with cross-functional stakeholders
• Balance short-term business needs with long-term product health and scalability
• User-centric approach: Ability to synthesize qualitative and quantitative insights to align to a smooth user experience, as well as rep experience (internally)
• Proactive: you don’t wait for someone else to define the roadmap; you identify problems before they become blockers, outages, or billing issues
• Ownership: Organized and accountable, with a focus on delivering results
• Honesty: Transparent, empathetic, and have integrity in all interactions
• Collaboration: Skilled at working with cross-functional stakeholders and foster a culture of collaboration. Excellent oral and written communication skills
• Improvement: A strong work ethic, attention to detail, and a desire to learn and grow
• Self-starter, with demonstrated perseverance or initiative to grow

Responsibilities

• Own product strategy and vision
• Define and maintain the product vision and strategy for our billing and subscription platforms, aligned with company growth goals (PLG, expansion, pricing & packaging evolution, etc.). Products include customer-facing portal and internal-facing quote-to-cash platform
• Anticipate future needs through effective stakeholder collaboration (e.g., new pricing models/SKUs, device/seat count changes, upgrades, renewals) and design for scale
• Drive outcomes in addition to execution
• Translate business objectives (ARR growth, conversion, expansion, retention, operational efficiency) into clear product outcomes and success metrics
• Own KPIs such as: quote-to-cash close time, billing accuracy & failure rates, self-serve conversion & expansion, revenue leakage reduction
• Continuously evaluate whether shipped work is actually solving the problem
• Deeply understand users (internal + external)
• Act as the voice of: internal users (sales, AM, finance, revops, etc.) AND external customers (sysadmins, buyers, billing contacts)
• Conduct discovery and analysis through user sessions, interviews, data, tickets, direct observation
• Balance competing needs, motions (self-serve, sales-assist, reseller, etc.), and priorities between internal workflows and customer portal experience
• Own the end-to-end subscription lifecycle
• Own the full quote-to-cash journey: quoting & pricing, orders, amendments, invoices, credits, payments, renewals, upgrades/downgrades, cancellations, etc.
• Ensure changes in one area (e.g. pricing) don’t create downstream breakage in billing, reporting, or customer experience
• Lead cross-functional collaboration
• Partner closely with the business systems/architect and engineering teams to: shape problem statements and solution approaches, prioritize technical investments vs. feature work
• Collaborate with sales/customer success/revops on quoting, deal flows, and customer-facing workflows
• Collaborate with finance/data on invoicing, revenue recognition, compliance
• Lead meetings with high-quality and proactive communication, solutions, and vision to guide competing priorities + stakeholders toward successful launch(es)
• Own the product backlog and tradeoffs
• Maintain and prioritize the roadmap and backlog based on value, risk, learning
• Communicate clearly and empathetically (e.g. not yet vs no), with clarity and context
• Make thoughtful tradeoffs between speed, correctness, scalability, and suer experience
• Ensure product quality and long-term health
• Advocate for maintainability, observability, and resilience in a system where failures directly impact revenue
• Identify and address product/technical debt
• Ensure the platform can evolve as pricing, packaging, and GTM models change

Benefits

• 4-Day Work Week
• Equity
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees