Product Manager, Apple Services Commerce

Apple•Cupertino, CA

About The Position

Imagine what you can do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences. The Apple Services Commerce Product team is looking for a seasoned and passionate Product Manager to lead the strategy and build scalable capabilities of Accounts lifecycle and management for Apple Media & Purchases. Our Commerce Product team builds the foundational platform features that empower Apple Services and third-party developers and publishers to monetize content by pricing and selling subscriptions and consumables, offering promotions — ultimately connecting millions of users with incredible experiences. As a Product Manager, you will own the product vision and roadmap for accounts features, shaping strategy and prioritizing initiatives that enhance customer experience and drive business value. You will translate this vision into well-defined requirements and collaborate with cross-functional teams to deliver seamless, secure, private, and scalable experiences that are consistent across all platforms. The Apple Services Commerce Product Manager role owns the end-to-end strategy and execution of foundational account experiences, from initial sign-up and authentication through ongoing account management, security, recovery, and deactivation. This role is responsible for ensuring account experiences are intuitive for users while meeting the highest standards for security, privacy, and compliance. The Product Manager performs competitive research, comes up with new feature ideas, drives roadmap prioritization, defines success metrics, writes product requirements and uses data and experimentation to continuously improve sign up funnel, conversion, retention, and account health across different various lifecycles. This role plays a critical part in building user trust and enabling seamless access to products and services at scale.

Requirements

Bachelor’s Degree in Business, Engineering, Computer Science, etc.
10+ years of product management experience, with ownership of platform or user-facing systems
Strong experience with user identity, authentication, account management, or lifecycle flows
Strong ability to translate business needs to feature and product designs
Excellent communication skills, with the ability to influence without authority
Experience working on large-scale, global products is a strong plus
Extraordinary relationship skills collaborating and influencing across teams
Proven ability to ship high-quality products in complex, cross-functional environments
Deep empathy for users combined with a strong understanding of security, privacy, and risk trade-offs
Highly analytical and comfortable using data to drive decisions and prioritize work

Nice To Haves

MBA or Master’s Degree in related fields is preferred
Prior experience working in user accounts space is a strong plus
Works effectively in a rapid and very collaborative environment and manages ambiguity with minimal guidance
Analyze market trends, customer behavior, and competitive landscape to uncover growth opportunities and support business decisions
Expertise in leading growth and customer acquisition efforts for subscription services

Responsibilities

Own the product vision and roadmap for accounts features
Shape strategy and prioritizing initiatives that enhance customer experience and drive business value
Translate vision into well-defined requirements
Collaborate with cross-functional teams to deliver seamless, secure, private, and scalable experiences
Perform competitive research
Come up with new feature ideas
Drive roadmap prioritization
Define success metrics
Write product requirements
Use data and experimentation to continuously improve sign up funnel, conversion, retention, and account health across different various lifecycles