Product Manager – Analytics & Product Success

Mutual of Omaha Mortgage•Irvine, CA

1d•$132,000 - $145,000•Hybrid

About The Position

Mutual of Omaha Mortgage seeks a data-driven Product Manager to join our team. As the Product Manager – Analytics & Product Success, you will serve as the guardian of product health and success metrics, using sophisticated monitoring tools and deep data analysis to verify features work as expected, launches succeed, and products deliver measurable value to customers and the business.

Requirements

1 to 3 years of experience supporting contact center technology, telephony systems, dialers, IVR flows, or CCaaS platforms
Strong troubleshooting and analytical skills
Comfortable working with multiple software platforms simultaneously
Strong attention to detail and organizational skills
Ability to thrive in a fast-paced environment and manage multiple priorities effectively

Nice To Haves

Experience with statistical analysis and familiarity with Python or R for data analysis
Background in building or managing analytics platforms and monitoring systems
Knowledge of data infrastructure, pipelines, instrumentation best practices, and observability tools
Experience with product-led growth strategies and success metrics
Familiarity with APM (Application Performance Monitoring) tools and practices

Responsibilities

Own end-to-end success metrics for products and features from conception through maturity
Use monitoring tools and data analysis to validate that all product features work as expected
Define what “success” means for each product initiative and measure it rigorously
Drive product improvements and optimizations based on success metrics and performance data
Design and implement comprehensive monitoring systems using industry-leading tools to track product health in real-time
Monitor feature-level performance metrics to ensure all functionality operates within expected parameters
Track error rates, latency, conversion funnels, and other technical and behavioral metrics by feature
Lead root cause analysis and post-mortems when product issues arise
Leverage analytics tools and advanced SQL to conduct deep-dive analyses into product performance and user behavior
Establish instrumentation standards and ensure complete feature coverage for all product functionality
Verify feature functionality through analytics validation, identifying bugs, errors, and unexpected behaviors
Create automated anomaly detection systems to identify when features deviate from expected behavior
Lead end-to-end launch planning and execution, ensuring launches meet success criteria
Define launch success metrics and measurement frameworks before product releases
Use monitoring and analytics to track launch performance in real-time
Conduct post-launch reviews using data to assess success and inform future launches

Benefits

Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program