Product Success Manager, GM

Teamworks

About The Position

I'm Abby Jacobs, and I lead product success for our NIL Operations products at Teamworks, including Teamworks GM. As revenue sharing becomes a permanent fixture in college athletics, programs need more than software — they need a partner who understands the operational complexity of managing athlete compensation, compliance, and NIL at the institutional level. That's what our team provides. We're hiring a Product Success Manager to own a portfolio of GM customers and grow into a full NIL Operations resource over time. Phase one is GM: implementations, territory management, and becoming the go-to expert for rev share operations. Phase two is Teamworks Influencer: NIL content and compliance workflows. We're not looking for someone who wants to manage one product. We're looking for someone who wants to own a category. The Role Own a portfolio of GM customers across a conference territory, serving as their primary contact from implementation through renewal — partnering with ADs, compliance officers, CFOs, and NIL staff across the full lifecycle of athlete compensation Lead implementations by driving onboarding for new accounts: kickoff calls, configuration, stakeholder training, and measurable milestones within a defined timeline Drive ongoing adoption and value, proactively identifying opportunities to deepen product usage and improve customer outcomes Partner with the product team by bringing customer voice into roadmap conversations and managing expectations around feature timing Expand into Teamworks Influencer over time, taking on NIL content and compliance workflows to become a complete NIL Operations resource for your accounts Why This Role The NIL space is moving fast and Teamworks is building the infrastructure programs rely on to run it. This is a chance to help define what NIL Ops looks like as a category — not just execute a playbook, but shape how we show up for schools navigating one of the most consequential shifts in college athletics. If you want to own something that matters and has room to grow, this is it. About Teamworks We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Requirements

Campus experience in NIL or revenue share — AD office, compliance, NIL director, player relations. You understand how these operations work from the inside. Non-negotiable.
Working knowledge of football or basketball operations and/or the transfer portal — working knowledge of team operations and/or the transfer portal for teams participating in Revenue Share - Football or Basketball preferred. While Teamworks GM services all sports, the transfer portal windows for these sports in particular bring unique challenges as the primary budget-driven sports in GM; you need to speak credibly with the people running them m
Ability to communicate complex information clearly across audiences — from student-athletes to CFOs to compliance officers
Solid understanding of the NIL landscape — current regulations, compliance frameworks, and how the rules are evolving
Resilience under pressure — you're comfortable operating in a high-stakes environment where deadlines are tight, emotions run high, and customers need someone steady in their corner. You don't rattle easily, and you know how to turn a tense moment into a trust-building one.

Nice To Haves

Base-level financial literacy or experience helping student-athletes navigate tax forms, payments, or budgeting
Experience managing accounts across multiple product lines or platforms
Hands-on experience with Teamworks GM, Influencer, and/or Wallet

Responsibilities

Own a portfolio of GM customers across a conference territory, serving as their primary contact from implementation through renewal — partnering with ADs, compliance officers, CFOs, and NIL staff across the full lifecycle of athlete compensation
Lead implementations by driving onboarding for new accounts: kickoff calls, configuration, stakeholder training, and measurable milestones within a defined timeline
Drive ongoing adoption and value, proactively identifying opportunities to deepen product usage and improve customer outcomes
Partner with the product team by bringing customer voice into roadmap conversations and managing expectations around feature timing
Expand into Teamworks Influencer over time, taking on NIL content and compliance workflows to become a complete NIL Operations resource for your accounts

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