Product Success Engineer

Netradyne • San Diego, CA

6d • $70,000 - $95,000 • Onsite

About The Position

We are looking for a Product Success Engineer to join our fast-growing team in San Diego. The Product Success Engineer will work to support different products throughout the various stages of development and production. The ideal candidate would be able to resolve and document product issues and will be self-motivated with the ability to work independently to meet product milestones.

Requirements

• 2 + years of experience working in a professional product development environment.
• Good communication skills and the ability to work with other groups within the company.
• Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes
• Self-motivated with the ability to work independently to meet product milestones
• Familiarity with Microsoft office products such as MS Word, Excel and Power Point
• Experience with product testing and development.
• Ability to debug troubleshoot consumer electronic devices.
• Willingness to work on actual test vehicles at friendly customer sites for product development.
• Willingness for domestic travel as needed (approx. 5-10%)
• Bachelor's degree required

Nice To Haves

• Root cause analysis debugging skills for both Hardware and Software are a big plus.
• Familiarity with Linux OS a plus
• Basic scripting programing a plus (Python and Bash).
• Familiarity with SQL/AWS database queries. (Postgres and MySQL) a plus.
• Familiarity with 3D printers/CAD is a plus.

Responsibilities

• Drive the development of Technical Documentation in conjunction with our India team.
• Hands on Installation support and product testing at friendly customers.
• Work with customers to identify, resolve, and document product issues.
• Assist with development of internal procedures and processes.
• Domestic travel as required for product support issues. Less than 10%.
• Unusual Hours may be required at times to work with our India team
• General assistance to the team as time allows.
• Assist with custom cable designs and mechanical drawings a plus.
• Running Linux scripts to update new software and configurations onto devices a plus.
• Testing and Validations of Application code for mobile phones a plus
• Experience with JIRA and Confluence a plus.

Benefits

• Salary + annual bonus eligibility
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level