Product Manager, AI Quality

Glean•Mountain View, CA

1d•Hybrid

About The Position

Glean is seeking a Product Manager for Glean Model Hub to evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. This role will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities. The position involves deep customer engagement to understand their knowledge needs, developing key product roadmap elements by aligning customer needs with product vision, empowering the team with context and direction, driving customer-focused decisions and efficient execution, coordinating cross-functionally with leadership and go-to-market teams, and building scalable processes for rapid growth.

Requirements

4+ years of experience in product management at SaaS companies
Primarily serving large enterprises
Responsibilities spanning AI/ML Ops and external-facing platform capabilities
Strong technical background
Experience with both UX and API driven products
Experience with 3rd party product partnerships
Excellent written and verbal communicator
Proven track record of taking ownership, taking initiative, and delivering results
Collaborate effectively with cross-functional partners
Learning and growth mindset
Mission-first mindset and understanding that success is measured by product and team success
Early adopter in building with or adopting AI for your own product craft
Excited about helping customers accelerate their own AI adoption journey

Nice To Haves

Having built or worked with LLMs for at-scale products is a major plus

Responsibilities

Evaluate LLM models
Define the roadmap for growing Glean’s LLM portfolio
Manage relationships with inference and model providers
Determine product strategy for allowing customers to experiment with different LLMs
Own projections of LLM usage, cost, and capacity planning
Drive customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities
Spend time with customers to deeply understand their knowledge needs
Develop key parts of our product roadmap, marrying customers’ needs with our product vision
Empower your team by giving context, setting direction, and building alignment
Drive customer-focused decisions, clear prioritization, and efficient execution
Coordinate cross-functionally with leadership, go-to-market teams, and other key stakeholders across the company
Build processes that will scale as our team and company go through rapid growth