Product Manager - Agent Experience
About The Position
At Hiscox USA, we’re on a mission to transform the digital experience for our independent agents and distribution partners. As a Product Manager (Agent Experience), you will lead the vision, strategy, and execution of the next generation of agent-facing experiences and APIs. Your work will directly influence how agents quote, bind, service, and manage policies while enabling seamless integration with comparative raters, agency management systems, and other distribution partners. This role is based in our Boston, MA office, with an expectation of being in the office 3 days per week. You will report to the Head of Technical Product Management and work closely with UX design, engineering, underwriting, distribution, operations, and our technology partners to define and deliver modern, intuitive, API-first solutions that simplify the agent experience, accelerate growth, and position Hiscox as the easiest insurer to do business with.
Requirements
- 5+ years of product management experience, ideally in digital platforms or customer-facing technology.
- Strong background in digital experience design, UX/UI principles, and customer journey mapping.
- Experience working in Agile environments; familiarity with tools such as Jira and Confluence.
- Demonstrated ability to translate customer feedback and analytics into actionable improvements.
- Bachelor’s degree in a related field (Business, Technology, Design, etc.).
Nice To Haves
- Insurance industry experience (especially in small commercial or P&C) is a plus but not required.
Responsibilities
- Define and execute the product strategy for the end-to-end Agent Experience, reimagining how agents onboard, quote, bind, service, and manage policies across all Hiscox products.
- Define and evolve the strategy for our Distribution APIs, expanding beyond today’s Quote and Payments capabilities to deliver a comprehensive API platform that supports all lines of business and enables seamless integration with agency management systems, comparative raters, embedded partners, and other digital distribution channels.
- Translate customer needs and market trends into actionable product roadmaps.
- Serve as a champion for modern, intuitive design thinking in product development.
- Partner with UX/UI designers to create seamless, elegant, and accessible digital interfaces.
- Ensure customer journeys are intuitive, efficient, and aligned with brand standards.
- Conduct usability testing and use analytics to continuously optimize the experience.
- Lead Agile ceremonies and own the digital product backlog.
- Collaborate closely with engineering teams to prioritize and deliver high-impact enhancements.
- Clearly define epics, features, and user stories with acceptance criteria to guide development.
- Act as the bridge between business stakeholders, technical teams, and external partners.
- Collaborate with marketing, customer support, and sales to align go-to-market plans and support needs.
- Communicate progress, risks, and key milestones effectively to senior leadership.
Benefits
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
- Dynamic, creative, and values-driven culture
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
