Product Manager, Agent Development - Public Sector

Sierra • San Francisco, CA

1d • $180,000 - $390,000 • Onsite

About The Position

Sierra is building a platform to enable companies to build better customer experiences with AI. The Public Sector team is focused on bringing Sierra's industry-leading technology to US public sector partners, following FedRAMP High certification. This role involves building enterprise-grade AI agents for government institutions to help constituents navigate complex programs, complete tasks, and receive support, while meeting government security, accessibility, and reliability standards. The position requires ground-up discovery to understand government missions, operating constraints, and constituent needs to identify opportunities for AI agents. The role involves engaging with customers at all levels, becoming a trusted advisor, and a hands-on partner to public sector leaders and their teams. The Product Manager will own outcomes from concept through production, translating mission goals into product strategy, roadmaps, and success metrics. They will also shape the platform and public sector roadmap by surfacing unmet needs and prototyping new tools, and contribute to building Sierra's public sector business by partnering on market strategy and product investments.

Requirements

• 5-7+ years of experience developing highly technical products.
• Experience in Product Management or a similar product development role at or above the level of Senior Product Manager.
• A passion for public sector work and a belief in the potential of our institutions to transform outcomes for the people they serve.
• Comfort working directly with customers to understand their needs, navigate complex organizations, and solve real-world problems.
• Experience crafting and tailoring messages for different audiences, including senior executives and public sector leaders.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent developments in AI.
• Strong product judgment and a track record of driving ambiguous, cross-functional initiatives from discovery through launch and measurable impact.
• A degree in a technical or related field, or equivalent professional experience.

Nice To Haves

• Experience building or deploying AI/LLM products, especially conversational or long-horizon agents, and familiarity with evaluation, retrieval, prompt engineering, or agent tooling.
• Experience with government technology or working with public sector institutions, including an understanding of procurement, regulation, security, accessibility, and patterns of partnership.
• A demonstrated track record of operating in ambiguity, for example as part of a founding team, a new initiative within a large organization, or a forward-deployed product or engineering team.
• Some coding experience with React, TypeScript, and Go, or experience prototyping technical products directly with engineers.
• An MBA or equivalent professional experience at the intersection of technology, operations, and strategy.
• Past roles that involved working directly with end customers to influence software development.

Responsibilities

• Build enterprise-grade AI agents for government institutions.
• Discover where agents can make the greatest impact by understanding government missions, operating constraints, and constituent needs.
• Engage with customers at every level, becoming a trusted advisor and hands-on partner.
• Own outcomes from concept through production, translating mission goals into product strategy, roadmap, and measurable definition of success.
• Shape the platform and public sector roadmap by surfacing unmet needs and prototyping new tools.
• Help build Sierra’s public sector business by partnering closely with public sector leadership on market strategy, product investments, and repeatable approaches.

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree