Product Manager, Agent Development - Financial Services
About The Position
Sierra is building a platform to enable companies to build better, more human customer experiences with AI. The Financial Services team partners closely with systemically important banks, neobanks, insurers, and other financial institutions to set their AI strategies and build modern tools. This role involves building enterprise-grade AI agents that handle thousands of customer conversations daily, engaging directly with customers to understand their needs, demonstrate the product, and address technical challenges. The Product Manager will also shape the product roadmap by collaborating with engineering and product development teams to implement new features. Sierra's financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions made by this team impact millions of end customers and billions of dollars in economic activity. The financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.
Requirements
- 5-10+ years of experience in product development of highly technical products.
- Past experience in Product Management or similar product development roles at or above the level of Senior Product Manager.
- Experience in financial services, such as banking, fintech, lending, payments, insurance, mortgages, or wealth management.
- A track record of taking products from ambiguous customer problems through launch and meaningful scale.
- Strong technical fluency and the ability to reason about APIs, data flows, system architecture, AI systems, integrations, and failure modes.
- Exceptional product judgment, including the ability to balance customer needs, speed, reliability, risk, and long-term platform leverage.
- Experience working directly with enterprise customers and communicating effectively with both executives and deeply technical teams.
- A builder mindset: you prototype, investigate, and work hands-on rather than relying solely on process.
- Clear, structured communication, with the ability to explain complex technical and AI concepts to diverse audiences and create alignment in fast-moving, ambiguous environments.
- Degree in a technical or related field, or equivalent professional experience.
Nice To Haves
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience.
- Past roles that interface with end customers to influence software development.
Responsibilities
- Build enterprise-grade AI agents that handle thousands of customer conversations a day.
- Partner directly with engineers and customers to build and ship AI agents.
- Engage with customers at all levels of their businesses.
- Discover and assess customer requirements.
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for customers.
- Shape the product roadmap by working with Sierra’s engineering and product development teams to scope and implement new features essential to the success of customers.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
