Product Manager, Admissions and Finance Systems

International House at UC Berkeley • Berkeley, CA

22d • Onsite

About The Position

International House at UC Berkeley is a non-profit residential and program community dedicated to fostering intercultural respect, mutual understanding, and leadership skills. It serves graduate and undergraduate students, visiting scholars, and interns from diverse backgrounds. The organization operates year-round as a residence, dining hall, conference venue, and program center, requiring integrated systems for admissions, finance, housing operations, dining, facilities, security, and human resources. The Product Manager, Admissions and Finance Systems will be responsible for the systems that manage the resident lifecycle from application to payment. This role involves supporting the Admissions and Financial Aid Department with the annual application process, automating billing and payments, and developing reports to track organizational performance. It is a product-focused role requiring the individual to define processes, configure or build systems, test them, document them, and manage the outcomes. The application build is a critical, time-sensitive commitment that must be completed before offers are extended, with no manual fallback. The position requires close collaboration with Admissions and Financial Aid, Accounting, Housing Operations, the technical team, and external partners like StarRez and payment providers.

Requirements

• Three or more years of experience owning a business system or product end-to-end, or an equivalent combination of education and experience.
• Demonstrated experience configuring and administering a complex operational platform, ideally a student housing, CRM, ERP, or billing system.
• Strong applied data skills, including database querying, schema reasoning, and building trusted reports.
• Experience building automation using tools like Power Automate, APIs, or comparable technologies.
• Understanding of billing concepts, including charges, payment schedules, statements, refunds, and reconciliation.
• Discipline to meet fixed calendar deadlines for critical system builds.
• Clear written communication skills and strong documentation habits.

Nice To Haves

• Direct StarRez experience, particularly with the annual application build.
• Experience with Stripe, TouchNet, or comparable payment platforms and their webhook and reconciliation models.
• Experience with Power BI data modeling.
• Experience in higher education, student housing, or a non-profit finance environment.
• Familiarity with Atrium, Verkada, Adobe Sign, Blackbaud, or Qualtrics.

Responsibilities

• Build, configure, and test the annual StarRez application for each cycle by a deadline set by the offer calendar, and submit it to the Director of Admissions and Financial Aid for approval.
• Manage day-to-day StarRez administration and troubleshooting, including terms, rates, room and rate assignments, booking statuses, and underlying business rules.
• Ensure the integrity of booking and contract records, resolving reporting issues within the reporting system rather than by deleting records.
• Support move-in and move-out cycles, including managing access, card systems, and data steps that must be executed in the correct sequence.
• Oversee accounting automations for late fees and charges, payment schedules, and resident statements of account.
• Manage payment integrations and routing, including Stripe and TouchNet, and configure required webhook and signing key settings for each provider.
• Ensure the resident-facing account summary in the portal accurately reflects the ledger, including split awards and scholarships across terms.
• Collaborate with Accounting on reconciliation, deferred revenue, and accounts receivable tie-outs, and ensure systems produce necessary auditor information.
• Manage data flow between StarRez and operational platforms such as Atrium (meal plans, account balances), Verkada (access, resident photos), Adobe Sign (contracts), and WhenToWork (student worker scheduling, access).
• Build and maintain Power Automate flows supporting admissions, finance, and housing operations, ensuring documentation and monitoring for each flow.
• Diagnose and resolve integration failures, modifying processes to prevent recurrence rather than just fixing individual failures.
• Own data models and reporting infrastructure in Power BI for admissions, occupancy, revenue, and resident satisfaction.
• Manage the survey and satisfaction data pipeline, including Qualtrics extracts and data loads for weekly reporting.
• Ensure each report has a defined owner, monitored refresh schedule, and agreed-upon definition.
• Document systems, processes, and business rules to a standard that allows a colleague to manage the cycle in your absence.
• Export code, workflow configurations, integration logic, database schemas, and related artifacts to the shared repository.
• Maintain an accurate record of system ownership for decisions and responsibility assignments for periods of unavailability.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Retirement contributions (403(b)-retirement plan with 100% employer match up to 5% of eligible compensation and an additional employer non-elective contribution)
• Paid leave (up to 18 days of paid vacation annually, 14 paid holidays each year, and paid sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed