Product Manager 2 - Point of Sale Systems (Hybrid - Seattle)

Nordstrom•Seattle, WA

3d•Hybrid

About The Position

At Nordstrom, we are committed to providing memorable customer service and fashion expertise that helps people look good and feel their best. We encourage creativity and collaboration to solve business problems that deliver value for our customers. We value relationships, both with our customers and within our team, and strive to create a positive and inclusive workplace. About Our Team The POS+ team is transforming how Nordstrom processes customer transactions, with a focus on flexibility, reliability, and customer data utilization. We value collaboration, clear communication, and thoughtful decision-making. We're retiring legacy systems while building modern platform capabilities—work that requires both operational discipline and innovative thinking. About the Role Join Nordstrom's POS+ transformation team as a Product Manager 2, where you'll play a critical role in both sustaining our current customer transaction experience and building the future of retail technology. This role offers a unique opportunity to balance operational excellence with strategic innovation—maintaining system compliance while driving next-generation platform capabilities that will power Nordstrom's in-store experience through 2026 and beyond.

Requirements

3-5 years of product management experience, preferably in retail technology, payments, or platform services
Understanding of payment systems, compliance requirements (PCI-DSS), and industry standards
Familiarity with mobile platforms (Android preferred) and offline-first application patterns
Comfort working with APIs, data integration patterns, and platform architectures

Responsibilities

Platform Innovation & Strategic Development (75%)
Offline Capabilities & Android Migration Lead product development for offline transaction capabilities on Android platforms, enabling seamless customer experiences regardless of connectivity
Define software requirements for new hardware rollout in 2026
Partner with engineering to ensure robust data synchronization and conflict resolution strategies
Payment Terminal Integration Drive integration strategy for new payment terminal technologies
Ensure compliance with payment industry standards (PCI-DSS) while improving customer and associate experiences
Customer-Facing Display Framework Build the foundational framework to connect transaction data to customer-facing displays at the POS
Define data models and API specifications that enable rich customer engagement during checkout
Collaborate with UX and engineering to create flexible, scalable solutions for future display innovations
Legacy System Stewardship (25%)
Compliance & Risk Management Maintain system compliance with evolving regulatory requirements and industry standards
Proactively identify and address technical debt that could impact business operations
Partner with Legal, Security, and Compliance teams to ensure seamless updates
Request Evaluation & Prioritization Critically evaluate all incoming requests for new functionality on legacy systems
Assess business value against cost and risk, making clear trade-off recommendations
Communicate decisions effectively to stakeholders, guiding them toward POS+ solutions when appropriate
Collaboration and Influence Encourages innovation within the squad , contributing ideas and facilitating planning sessions
Evangelizes the product and influences strategic roadmap decisions within the POS domain and with key stakeholders
Takes an active role in coordinating collaborative efforts for product delivery across engineering, UX, and business partners
Builds strong cross-functional relationships rooted in deep understanding of customer needs
Continuous Discovery and Insights Uses data-backed insights to influence stakeholders and align organizational efforts with customer needs
Translates insights into opportunities, strategically aligning customer needs with business objectives
Definition and Decomposition Understands boundaries and role of products within the broader POS+ ecosystem, redefining as needed
Breaks down roadmaps into releasable features , owning prioritization and sequencing to support strategic goals
Writes complete user stories and acceptance criteria within the product area
Works with engineering and business to optimize between customer value and technical effort/complexity/risk
Designs measurement plans and exercises a "test and learn" mentality, adjusting products based on learnings
Drives Impact Drives progress against deliverables , engaging leadership to manage risks and dependencies to achieve outcomes
Determines testing strategy and acceptance criteria requirements
Engages cross-functionally to ensure incidents are appropriately triaged and addressed, communicating impacts across the business
Integrates repeatable measurement into data-driven decision making to drive roadmap adjustments based on learnings
Prioritization and Planning Prioritizes product roadmap to optimize impact and balance deliverables with multiple stakeholders
Prioritizes feature backlog, accounting for complexity, impact, and cohesion with organizational strategy
Develops feature timeline and sequencing plans considering technical and operational constraints
Frames tradeoff decisions about which features or backlog items to deliver
Leads or escalates discussions to resolve disagreements and provides critical facts to gain alignment
Strategy and Vision Contributes to product vision , articulating product purpose and ensuring alignment to POS+ strategic vision
Articulates the product's value proposition and evangelizes vision with squad and key stakeholders
Shapes the approach to deliver to the product vision, developing short-term plans to impact success metrics
Drives alignment on strategy with the squad and key stakeholders