Product Management Advisor (Mid-Level) - Bank

USAA•Tampa, FL

2d•Hybrid

About The Position

Focused on delivering an exceptional Member Experience within the digital space, with primary ownership of Point‑of‑Sale (POS) capabilities. The role serves as the subject matter expert for digital POS platforms, partnering closely with cross‑functional teams to ensure seamless, member‑centric application experiences. Responsibilities include supporting control activities, maintaining required documentation, and ensuring digital POS solutions align with business objectives, regulatory expectations, and member needs. The role plays a key part in driving cohesive, intuitive digital interactions across the member journey. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 4 years’ relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations, or Financial Services.
Experience leveraging data and providing requirements to data teams.
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.

Nice To Haves

Experience supporting front‑end mortgage processes with a strong understanding of the customer application experience.
Background working directly with loan officers, sales teams, processors, or in a loan officer role.
Demonstrated customer‑ or member‑focused mindset, ideally within a mortgage sales or servicing environment.
Familiarity with call center operations supporting mortgage or lending products
Understanding of Agile ways of working, preferably within a USAA Agile environment; Agile certification is a plus.
Ability to speak the Agile “language” and adapt quickly within cross‑functional delivery teams.
Solid understanding of member outreach and communication technologies, including email, SMS, push notifications, and CRM platforms.
Experience using Salesforce or similar CRM tools to support customer engagement and business outcomes (functional use rather than technical build).

Responsibilities

Facilitate day-to-day execution of product initiatives, enhancements, and minor launches ensuring alignment with strategic objectives.
Prepare performance inputs and historical analysis to report key metrics.
Identify trends, variances, and potential issues and advise the product manager and director on information impacting their business goals.
Manage and respond to information requests from internal partners (i.e., Marketing, Operations, Finance, Member Contact teams).
Formulate responses to member inquiries elevated by member contact teams, as necessary.
Works with the broader product team to research internal and external information and partners to conduct data analyses to assist with product feasibility.
Prepares materials for governance forums, leadership reviews, and partner meetings.
Partner with the product manager in the development of product dashboards and metrics.
May draft product communications and internal reference materials.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.