Product Line Systems & Support Engineer

Eaton Corporation•Asheville, NC

30d•$71,000 - $105,000•Onsite

About The Position

Eaton’s ES AMER ARS PDCAD division is currently seeking a Product Line Systems & Support Engineer. This is a Full-Time role woking Monday-Friday Daylight Hours. This position is an onsite role, based at our Arden, NC location. The Customer Order Engineering (COE) Systems & Support Engineer is responsible for an assigned product line, to (1) drive improvements for the COE/Customer Order Design (COD) teams in the automation tools, (2) provide continued learning for COE/COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COE/COD issues/requests. We are currently hiring positions for the following product lines: Low Voltage Switchgear – Arden, NC. This position is expected to have prior COE experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools.

Requirements

Bachelor’s degree in engineering or computer science from an accredited institution
Must be able to work in the United States without corporate sponsorship now and within the future
Prior COE experience within the Low Voltage Switchgear product line
Working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools.
Good interpersonal and communication skills.

Nice To Haves

Bachelor’s degree in electrical or mechanical engineering from an accredited institution
Extensive experience in Eaton’s ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc.

Responsibilities

Deploying and supporting Front End Engineering systems for the assigned product line.
Support the development of product line specific training documentation on their use of the engineering software tools and processes.
Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
Gather requests for system enhancements and communicate those to the appropriate development manager.
Support continuous testing for systems enhancements and bug fixes as they are deployed.
Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
Be available for after-hours and weekend support.
Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems).