Product Line Systems & Support Engineer

Eaton Corporation•Asheville, NC

9h•Onsite

About The Position

The Customer Order Engineering (COE) Systems & Support Engineer is responsible for an assigned product line, to (1) drive improvements for the COE/Customer Order Design (COD) teams in the automation tools, (2) provide continued learning for COE/COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COE/COD issues/requests. This position is expected to have prior COE experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools. This is a Full-Time, onsite role based at our Arden, NC location.

Requirements

Bachelor’s degree in engineering or computer science from an accredited institution
Three (3) years of engineering experience in an an industrial or manufacturing environment
Must be able to work in the United States without corporate sponsorship now and within the future
Currently residing within a 70 mile radius of Arden, NC (Active-Duty Military Service member candidates are exempt from the geographical area limitation)
Working knowledge of N.E.C., IEEE, UL, and various local electric codes
Ability to interpret both customer specifications and electrical and mechanical drawings
Prior experience as a COE
Good interpersonal and communication skills
Proficient use of Eaton’s ETO software systems and AutoCAD

Nice To Haves

Bachelor’s degree in electrical or mechanical engineering from an accredited institution
Extensive experience in Eaton’s ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc.

Responsibilities

Drive improvements for the COE/Customer Order Design (COD) teams in the automation tools
Provide continued learning for COE/COD on expected use of the software tools and best practices
Support systems training for new hires
Provide ticket escalation support for COE/COD issues/requests
Deploying and supporting Front End Engineering systems for the assigned product line
Support the development of product line specific training documentation on their use of the engineering software tools and processes
Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed
Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources
Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards
Gather requests for system enhancements and communicate those to the appropriate development manager
Support continuous testing for systems enhancements and bug fixes as they are deployed
Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements
Be available for after-hours and weekend support
Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)