Product Line Management I- New College Grad- Bachelor's (Santa Clara, CA)

Applied Materials•Santa Clara, CA

1d•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Requirements

Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
Applies general knowledge of business developed through education or past experience.
No supervisory responsibilities; accountable for developing technical contribution.
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
Exchanges straightforward information, asks questions and checks for understanding.

Responsibilities

Responsible for CSA (Contract Service Agreement) Field Support.
Working with FSO to understand KPI gaps.
Unscheduled down time events, PM metrics, etc., to deliver service product development roadmap.
Provides guidance/input to the field on impacts of part/supplier changes.
Implementation of component roadmaps including part obsolescence, replacements, alternative vendors, and cost reduction.
Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation.
Install & Warranty (I&W) monitoring/analysis and drive improvement projects.
Attend meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, Continuous Improvement Projects, and service BKM.
Drive key initiatives and meet customer requirements to enable Wafer Fab Equipment and Services.
Drives FSO efficiency improvements along with Field team.
Identify target improvement areas and drive related programs for Field productivity improvement.
Drive Field Training and Certification programs on new Platforms and Complex upgrades.
Drive field technical capability development.
Capture Field Best Known Method (BKMs) than enables value services.
Drive delivery of fast and effective resolutions on field issues with digital tools for service.
Coordinate with internal stakeholders to support strategic field requirements.
Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements.
Will address directly or work with TPS to address.
Coordinate with field experts as needed to support critical Service Agreement’s as per Field Service Organization request.
Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards.
Responsible for successful implementation of AGS Service products – e.g., SA parts forecasting, low-cost parts adoption, repair loop qualification and fan out.
Responsible for tracking Service contract tool performance KPIs, e.g., Uptime, PM frequency, PM Green-to-green.
With assistance will advance product change management (PCM) and control.
This may include one or more of the following: Unreleased product approval and control, ECO (Engineering Change Order) approval, Implementation of PCN (Part Change Notification), with Global Product Support.
Provides assistance and support to Engineering and the Business Unit about the field service impact of part/supplier changes.
With mentorship will review the accuracy of customer shipped configurations and BOMs (Bill of Materials.).
This may include one or more of the following: CaRM (Configuration accuracy Review Meeting) reviews, BOM (Bill of Materials) accuracy, NSR (Non Standard Request) approval.
Under supervision will support common modules roadmap and implementation post Phase 5 of ePLC.
Will assist in the implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction.
Support Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders.
Will support the implementation of cost reduction roadmap.
Assists in the management of strategic vendor issues.
Supports all changes to the product after product release whether driven by engineering, quality, safety, customer demands or supply obsolesce.