Product Lead/Owner - CRM (Salesforce)
About The Position
Position Responsibilities: Lead Salesforce CRM Service Cloud lifecycle, from initial implementation to global enhancements Act as the bridge between business and technical teams, ensuring alignment with objectives and governance Define and deliver the CRM roadmap, starting with U.S. and scaling globally Translate business requirements into detailed solution and technical designs, maintaining comprehensive documentation Validate partner solutions against business needs and provide timely approvals Own test planning, preparation, and execution for sprints, ensuring quality and compliance Other projects or duties as assigned Required Education and Experience: Bachelor's Degree with 4 plus years of experience in product management and Salesforce CRM/Service Cloud implementations. Familiarity with Agile methodologies and ITIL processes. Preferred Education and Experience: Bachelor's Degree in supply chain, business, administration, or IT engineering Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
Requirements
- Bachelor's Degree with 4 plus years of experience in product management and Salesforce CRM/Service Cloud implementations.
- Familiarity with Agile methodologies and ITIL processes.
Nice To Haves
- Bachelor's Degree in supply chain, business, administration, or IT engineering
Responsibilities
- Lead Salesforce CRM Service Cloud lifecycle, from initial implementation to global enhancements
- Act as the bridge between business and technical teams, ensuring alignment with objectives and governance
- Define and deliver the CRM roadmap, starting with U.S. and scaling globally
- Translate business requirements into detailed solution and technical designs, maintaining comprehensive documentation
- Validate partner solutions against business needs and provide timely approvals
- Own test planning, preparation, and execution for sprints, ensuring quality and compliance
- Other projects or duties as assigned
Benefits
- Medical
- Dental
- Vision coverage
- Paid Time Off
- Retirement Benefits
- complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
