Product Lead/Owner - CRM (Salesforce)

Martin Brower • Rosemont, IL

2d

About The Position

Lead Salesforce CRM Service Cloud lifecycle, from initial implementation to global enhancements Act as the bridge between business and technical teams, ensuring alignment with objectives and governance Define and deliver the CRM roadmap, starting with U.S. and scaling globally Translate business requirements into detailed solution and technical designs, maintaining comprehensive documentation Validate partner solutions against business needs and provide timely approvals Own test planning, preparation, and execution for sprints, ensuring quality and compliance Other projects or duties as assigned

Requirements

• Bachelor’s Degree with 4 plus years of experience in product management and Salesforce CRM/Service Cloud implementations.
• Familiarity with Agile methodologies and ITIL processes.

Nice To Haves

• Bachelor’s Degree in supply chain, business, administration, or IT engineering

Responsibilities

• Lead Salesforce CRM Service Cloud lifecycle, from initial implementation to global enhancements
• Act as the bridge between business and technical teams, ensuring alignment with objectives and governance
• Define and deliver the CRM roadmap, starting with U.S. and scaling globally
• Translate business requirements into detailed solution and technical designs, maintaining comprehensive documentation
• Validate partner solutions against business needs and provide timely approvals
• Own test planning, preparation, and execution for sprints, ensuring quality and compliance
• Other projects or duties as assigned

Benefits

• Medical
• Dental
• Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level