Product Lead (Customer Success & Onboarding)
About The Position
Mozart is Verisk's cloud-based, AI-driven platform that modernizes and automates the insurance forms lifecycle. The platform serves as a centralized system for ISO and proprietary forms, supporting drafting, collaboration, workflow management, analytics, reporting, and AI-powered content comparison. We are seeking a highly motivated Customer Success & Onboarding Product Lead to support customer implementation, drive adoption, and ensure long-term customer success with the Mozart platform. This individual will support customers onboarding, training, rollout, and ongoing engagement. The ideal candidate combines customer relationship management, training, and business consulting skills to help customers maximize the value in Mozart while driving customer satisfaction, retention, and product enhancement opportunities.
Requirements
- Customer relationship management skills
- Training skills
- Business consulting skills
Responsibilities
- Support customer implementation
- Drive adoption of the Mozart platform
- Ensure long-term customer success with the Mozart platform
- Support customer onboarding
- Support customer training
- Support customer rollout
- Support ongoing customer engagement
Benefits
- Health Insurance
- Retirement Plan
- Disability benefits
- Paid Time Off program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
