Product Implementation Specialist

Scribe • San Francisco, CA

1d • $116,000 - $170,000 • Hybrid

About The Position

As a Product Specialist, you'll handle the technical setup work that Scribe's enterprise deals depend on. That means getting customers configured correctly during a trial or proof of concept, connecting Scribe to the systems they already use, and ensuring proof of concept engagements can progress successfully. You'll work closely with Account Executives and Solutions Engineers, and you'll spend your time in the product and on calls with customers.

Requirements

• 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions
• Can explain technical concepts to technical and non-technical business stakeholders
• Can operate in an environment with limited documented process and is excited to supporting building the process while doing the work
• Takes ownership over active deals and shows initiative in advancing the deal forward

Nice To Haves

• Has used Scribe, or another documentation, enablement, or knowledge management tool, as a customer
• Has been in the room for an enterprise security review or InfoSec questionnaire
• Has built something small and working with scripting or AI tooling to solve a problem of your own
• Familiarity with Salesforce, ServiceNow, or SAP as the systems customers actually run on

Responsibilities

• Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace configuration, and integration setup end to end
• Troubleshoot to separate configuration mistakes from product or access issues, and escalate to the right Scribe teams for speedy resolution
• Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions (you’ll be a product expert!)
• Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the go-to-market team reuses instead of rebuilding
• Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can make a decision on
• Give Product specific, evidenced feedback on where setup friction is costing deals
• Work directly with Product to get early access to new functionality, and provide input on improvements to the platform

Benefits

• Health, dental, and vision insurance for you and your dependents
• Flexible paid time off and company holidays
• 401(k)
• Paid parental leave
• Daily catered lunch (SF office)
• Commuter benefits
• Home office stipend
• Equity in Scribe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed