Product Health Engineer

Caterpillar Inc.•Lafayette, IN

2d•$112,710 - $169,060•Onsite

About The Position

The Caterpillar Oil & Gas and Marine Division currently has an exciting opportunity located in Lafayette, IN., or Houston, TX. As a Product Health Engineer, you will be responsible for focusing on customer value and optimizing the TCO (Total Cost of Ownership) of Caterpillar Services and Product solutions including engines, transmissions, energy storage systems, and connected solutions. This position will work directly with design controls, dealers, and end users with the goal of making a positive impact on customer experience and improving customer retention.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Demonstrated ability to cultivate customer & dealer relationships
Oil & Gas industry experience
Experience across multiple product lines (large engines, transmissions, well service pumps, motors, controls, power generation, other)
Prior experience in dealer/customer facing positions
Demonstrated high levels of motivation (self-starter / take initiative)
Demonstrated ability to communicate technical information effectively
Oil and Gas industry experience in a technical support role
Excellent communication skills, both written and verbal
Bachelor’s degree in engineering or technology or equivalent experience
3+ years of experience with large equipment/power systems
Experience working w/ varied disciplines (engineering, customers, dealers, product support, operations, marketing)

Responsibilities

Be the driver of product health initiatives by interfacing with customers, dealers, and engineering teams
Develop customer relationships by offering customer service and technical support
Be the point-of-contact for new product introduction and continuous product improvement for customer applications
Collaborate with other departments within division for information gathering, technical updates, product support, field follow and new product introduction
Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs
Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative relationship with others inside and outside the business unit.