Product Guide
About The Position
As a Product Guide at Arc'teryx, you will deliver a best-in-class brand experience to guests by sharing technical product knowledge and supporting with problem-solving. You will build a strong understanding of our products and weave this information into guest interactions authentically. You will act as a brand ambassador both in-store and in the community, and develop your passions with the support of the team. You will also support in elevating the guest experience by working with the store leadership team on projects and brand initiatives, provide feedback on merchandising and in-store experience to help drive sales, and maintain an open, collaborative relationship with your team and store leadership. Additionally, you will support with and participate in various store tasks as assigned by the leadership team, answer store phones and respond to voicemails and store emails, and on occasion, respond on the Epicenter social media channels. You will utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns. Receiving and unpacking boxes for inventory is also required, with boxes potentially weighing 5 - 30 lbs.
Requirements
- Passionate about delivering exceptional customer service
- Love to have fun at work, and hold yourself accountable to what is required of you
- Self-motivated, and enjoy problem solving
- Highly flexible and adaptable when faced with ambiguity
- Effectively balance autonomy and collaboration
- Inspire breakthrough thinking and continuous improvement
- Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Passion for getting outside and living it
- Available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
- Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
- Under the direction of the Store Leads, Store Manager and Assistant Manager, perform/complete other additional projects, duties, and assignments as required and/or by request
- Available for a minimum of one open, one close and one weekend shift each week
- Availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
Responsibilities
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Championing Arc'teryx as a brand ambassador both in-store and in the community
- Developing your passions both in and out of the store with the support of the team
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Providing feedback on merchandising and in-store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Benefits
- Creating an inclusive workplace
- Equality of opportunity and fair treatment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
