Product Guide III (Part-time) - Downtown San Diego Showroom

Rivian • San Diego, CA

16h • Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. You will lead intuitive, innovative customer interactions that inspire loyalty and trust, and work to elevate the customer experience from initial engagement through vehicle delivery. This is a part-time role at the Downtown San Diego Showroom, scheduled for 3–4 days per week in 8-hour shifts. Weekend availability is required. The showroom is open Monday through Sunday from 10:00 a.m. to 6:00 p.m.

The role includes welcoming and educating customers, supporting demonstrations and deliveries, contributing to commercial and brand objectives, and maintaining product expertise and premium showroom standards. The hourly range for Southern California applicants is $23.41–$26.79. The successful candidate may be eligible for an annual performance bonus. Benefits are offered to eligible full-time and part-time employees and include paid vacation, paid sick leave, insurance benefits, and potential participation in the 401(k) Plan and Employee Stock Purchase Program, subject to eligibility requirements.

Requirements

• At least 2 years of customer service experience.
• At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel based on business needs to support other market launches and operations.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or the state they commute to and from daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. The role is subject to continuous Motor Vehicle Record monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable in the assigned location.
• Strong understanding of written and spoken English.
• Ability to understand and articulate concepts in technology and automotive fields.
• Ability to overcome objections using active listening and critical thinking, multitask while maintaining quality, and adapt to a fast-paced environment and changing timelines.

Nice To Haves

• Prior experience in an electric vehicle, field marketing, sales, education, or hospitality environment.
• Experience using POS and CRM software.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, providing an inclusive experience and ensuring their needs are met and expectations exceeded.
• Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Engage with customers to identify their needs and create individualized experiences, including demonstration drives and customer deliveries.
• Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain a high level of brand and product expertise and stay current on required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and building or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• Potential participation in Rivian’s 401(k) Plan, subject to eligibility requirements
• Potential participation in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED