Product Growth Partner
About The Position
Fivetran is the one platform for moving the world’s data from every source to every destination to power every innovation. To support Fivetran’s growth, Product Growth Partners (PGPs) are central to the company's self-service motion, enabling thousands of customers to succeed at scale. PGPs design and deliver many-to-1 enablement programs, proactively reduce friction for self-service users, and intervene with precision when accounts need additional guidance. PGPs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time. This is a full-time, hybrid position based out of the Denver, CO office, requiring two days in the office each week for in-person collaboration.
Requirements
- 1–2 years in customer success, product support, enablement, or similar role.
- Ability to diagnose customer friction points and provide clear, scalable solutions.
- Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts.
- Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities.
- Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes.
- Strong written and verbal communication skills for both 1:1 and many-to-1 interactions.
- Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment.
Nice To Haves
- Experience running group enablement (webinars, labs, training, or community events)
Responsibilities
- Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions.
- Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention.
- Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions.
- Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan.
- Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale.
- Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth).
- Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate.
- Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale.
- Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences.
- Build scalable resources (guides, templates, content) that multiply across the customer base.
- Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively.
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO)
- Paid sick time
- Inclusive parental leave policy
- Holidays
- Volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
