Product Growth Manager

Recidiviz•Oakland, CA

2d•$93,000 - $120,000•Remote

About The Position

Recidiviz is seeking a Product Growth Manager to join their Product Growth team. This role is responsible for increasing the impact of Recidiviz's products by driving usage and adoption within partner states. The Product Growth Manager will work directly with users in state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships and convert non-users into power users and power users into evangelists. This position will act as the face of Recidiviz to its users, focusing on increasing adoption and impact of Recidiviz tools. It is important to note that this role is not a Product Manager and does not handle product development.

Requirements

Willing to travel: 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter, including visits to prisons and parole offices.
Willing to drive: Must be licensed and able to drive a car for 2+ hours at a time for state trips.
Clear, empathetic communicator: Able to quickly build rapport and trust with a diverse audience, comfortable in various speaking settings, patient, and able to translate tech jargon to common speech.
Strong spoken and written English language communication skills.
Highly organized: Able to stay on top of tasks and communications across multiple external stakeholders and states, balance multiple workstreams, coordinate travel logistics, and ensure timely delivery.
Fast learner: Able to absorb information in various contexts, ask questions, ramp up quickly on the criminal justice domain and Recidiviz tools, and synthesize feedback and learnings for product and engineering teams.
Skilled diplomat: Able to interact diplomatically with a diverse range of stakeholders, speak and listen with respect, represent the company's mission, company, and product with courage and dignity, and keep conversations focused on product value propositions.
3+ years of relevant work experience in external-facing and/or project management focused roles.

Nice To Haves

1-2 years of experience collaborating with external stakeholders
Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously
Experience working with technical teams and representing software products to users, and tech industry experience in general
Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
Corrections industry working experience
Lived experience navigating the corrections system
Sendgrid experience a plus
Lob.com experience a plus
Intercom experience a plus
Looker experience a plus

Responsibilities

Manage new product rollouts onsite and virtually, including training new users
Run state-agnostic broad-reaching and scaled engagement and adoption tactics
Run state-specific custom-tailored engagement and adoption tactics
Manage inbound feedback and support requests from users
Represent the company’s brand and tone in all external interactions
Track and measure the results and outcomes of all Product Growth work
Define and execute a measurement plan for product rollouts
Go onsite to states and train users on new tools
Host virtual launch trainings
Record/create static launch materials (e.g., training videos, posters/fliers, emails)
Communicate and coordinate with state and internal counterparts
Build and execute a post-launch nurturing plan
Plan and execute creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states
Run email awareness and adoption campaigns
Organize state-wide and inter-state usage competitions
Designate and train on-site representatives
Create and distribute print materials
Support state leadership in achieving their usage and adoption goals by enabling tactics they have expressed interest in supporting with state resources
Issue usage mandates
Build trainings into new officer onboarding
Add entry points to the product from their intranet platforms
Enable write-back to their systems from ours
Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicating it to product, engineering, and state engagement teams
Handle chat from within the product
Respond to emails to feedback address and others
Manage platform configuration and optimization
Track and project volume and capacity for support
Increase the impact that our tools have
Increase adoption of our tools so more users are engaging with the tool weekly and monthly
Shepard new tools to successful launches and landings which demonstrate a higher-than-historical-average baseline of usage
Build strong feedback loops that allow the business to easily include user perspectives in product strategy, and allow users to feel heard and valued
Use data and other analysis and validation methods to clearly and compellingly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency
Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality
Be the face of Recidiviz that thousands of criminal justice line staff know and trust

Benefits

90% medical, dental, and vision insurance coverage for you and your dependents
Flexible time off, including 20 days of PTO
3 days of paid volunteering time
13 paid holidays
12 weeks of paid parental leave
401(k) retirement plan with 5% company match and no vesting period
Complimentary One Medical membership (depending on location)
Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
Monthly ClassPass credit for personal wellness
Free mental health support via Talkspace
Annual company offsite each spring and other ad-hoc gatherings