Product Growth Delivery Manager, SMB Direct

Fiserv•Hagerstown, MD

3d•Remote

About The Position

The Product Delivery Manager – Growth & Sales Enablement is responsible for supporting sales program execution and product growth initiatives that drive front book acquisition across the SMB Direct portfolio. This role serves as a critical link between product strategy and field execution—ensuring sales teams are equipped with the training, tools, and messaging needed to successfully acquire new merchants and grow pipeline. The position focuses on enabling consistent execution of growth programs that translate directly into increased new business volume.

Requirements

5+ years of experience in sales enablement, product delivery, product growth, or sales program execution
Strong understanding of SMB sales environments and new business acquisition dynamics
Experience supporting sales campaigns, pipeline development, and conversion improvement
Excellent communication and training skills with a focus on field adoption
Ability to operate cross-functionally across Sales, Product, Commercialization, Marketing, Operations, and other operational teams

Responsibilities

Drive Front Book Acquisition Growth (SMB Direct)
Support product growth strategies that directly impact new merchant acquisition (front book)
Execute programs that increase penetration of strategic products across the SMB Direct channel
Partner with Sales, Product, and Operations to align on growth priorities and pipeline acceleration
Sales Program Execution & Enablement
Support the rollout and execution of sales programs, campaigns, and blitz initiatives designed to generate new business
Develop and deliver sales training to improve lead conversion, pipeline management, and close rates
Ensure sellers are enabled with clear guidance on how to drive front book growth through key motions and tools
Product Growth & Commercialization
Translate product strategy into field-ready enablement to support adoption and sales execution
Support go-to-market efforts for new and existing products, ensuring alignment to acquisition goals
Create positioning and value propositions that resonate with SMB prospects and drive conversion
Sales Communications
Deliver clear, consistent communications to the field to support sales programs, product initiatives, and growth priorities
Simplify complex product and program updates into actionable, sales-friendly messaging
Reinforce key behaviors and priorities that drive new business acquisition
Performance & Continuous Improvement
Track performance of sales programs and product initiatives tied to front book growth
Identify gaps in execution, training, or messaging and implement improvements
Gather field feedback to continuously refine enablement strategies and program effectiveness