Product Expert

HSC Holdings Inc•Toronto, ON

14h•CA$65,000 - CA$85,000•Onsite

About The Position

Our Mercedes-Benz Downtown Luxury Dealership in Thornhill is looking for a Product Expert to join our amazing team! The Product Expert will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is completed. The specialist will also perform the actual delivery.

Requirements

High school diploma or equivalent
Ability to read and comprehend instructions and information
Valid Ontario G Driver’s Licence
Clear Driver’s Abstract
Valid OMVIC registration is an asset
Strong business acumen
Professional appearance
Excellent communication skills: verbal and written
Excellent customer service skills
Passion, motivation, focus and leadership skills
Results focused approach
Team player
Strong communication skills both written and verbal
Ability to influence, negotiate and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and professionalism
Excellent interpersonal and team building skills
Strong time management and organizational skills
Honest, courteous and able to demonstrate strong work ethics
Driven and ability to work with minimum supervision

Nice To Haves

Valid OMVIC registration

Responsibilities

Coordinate all paperwork with the F&I Managers and Sales Consultants.
Be the point of contact with the client right until delivery completion.
Complete insurance confirmations.
Coordinate trades, licensing and clean ups.
Perform the delivery with the client.
Ensure a follow up phone call is completed by the Sales Consultants the day after delivery.
Park trade in and lease returns in the back parking lot.
Ensure trade in and lease return keys are tagged and given to the appropriate person.
Ensure all signatures are obtained and all paperwork is completed upon delivery.
Pre-check vehicle two hours prior to delivery.
Communicate with Sales Manager of any discrepancies with the customer and/or vehicle.
Explain CSI Survey purpose and process to the client.
Perform introduction to Service and Parts department.
Perform all administrative duties requested by Management.