Product Experience Specialist

Fletcher Jones Automotive Group•Beverly Hills, CA

7d•Onsite

About The Position

The Product Experience Specialist plays a key role in delivering a seamless, high-end client journey from first contact through delivery and follow-up. This position supports the sales team by managing client communication, coordinating appointments, preparing vehicles, and ensuring every interaction reflects the standards of Mercedes-Benz. This is a direct path to a Sales Professional role. High performers will be given the opportunity to transition into full sales responsibilities based on performance.

Requirements

Strong communication and interpersonal skills
Professional presence aligned with a luxury brand
High attention to detail and organization
Ability to perform in a fast-paced, team environment
Comfort with technology and CRM systems
Valid driver’s license with acceptable driving record

Nice To Haves

Automotive experience is a plus, but not required

Responsibilities

Respond to inbound inquiries (phone, text, email) with speed and professionalism
Schedule and confirm appointments for the sales team
Maintain accurate CRM records and task completion
Execute follow-up to improve appointment show rates
Greet clients and set a professional tone upon arrival
Prepare vehicles for appointments and demonstrations
Support test drives and maintain showroom flow
Assist in keeping the sales process organized and efficient
Coordinate and execute vehicle deliveries to Mercedes-Benz standards
Guide clients through vehicle features, personalization, and technology setup
Ensure mobile app setup and product understanding
Complete all delivery checklists with precision
Perform post-delivery follow-up to ensure satisfaction
Assist with first service appointment scheduling
Support and protect CSI performance at all stages of the process