Product Experience Operations Coordinator

FanDuel•New York City, NY

7d•Hybrid

About The Position

As a Product Experience Operations Coordinator on our Prediction Markets Team, you'll be at the center of one of FanDuel's newest and fastest-growing product lines. Prediction Markets bring the excitement of sports, culture, and current events together in a single contract-based format, and you'll be the one making sure that experience is sharp, timely, and unmistakably FanDuel every single day. Your primary focus will be the day-to-day execution and merchandising of our Prediction Markets product — building out contracts and event pages around the games, storylines, and moments sports fans are already talking about, and making sure the site reflects what's happening across major leagues in real time. You'll work closely with Product, Trading, and Tech partners to keep the experience running smoothly and to help shape the tools and processes that support this product as it scales. This is a ground-floor opportunity: Prediction Markets is a new and rapidly growing space at FanDuel, and there's real room to grow with it. We're looking for a candidate with a genuine interest in sports, betting markets, and event-based contracts, who can operate with precision in a dynamic, always-on environment and is excited to help build something from the ground up. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

Extensive knowledge of major sports leagues, with a genuine interest in prediction markets and event-based contracts.
Strong organizational & documentation skills
Exceptional attention to detail.
Proactive and excited build and shape an innovative, emerging product within FanDuel.
Solution-oriented mindset with a commitment to improving the user experience.
Ability to collaborate effectively with a broad range of partners and stakeholders.
Data-driven approach to decision making and problem solving.
Comfortable operating in a dynamic, fast-paced environment, including nights, weekends, and holiday shifts as sports demand.
Prior experience in operations, product, or content management preferred.
Familiarity with analytics tools (Amplitude, Tableau, etc) a plus.

Responsibilities

Merchandise and optimize Prediction Markets contracts and pages around live games, storylines, and marquee sporting moments to keep the experience engaging and relevant.
Monitor live sporting events and site performance in real time, adjusting content as games and news develop.
Ensure on-site content is accurate, timely, and aligned with what sports fans care about that day.
Collaborate with Product and Tech partners to improve tooling, workflows, and processes supporting Prediction Markets.
Identify and resolve operational issues swiftly to protect the customer experience.
Support cross-functional teams in aligning on requirements, strategies, and priorities across sports and leagues.
Help document formats, rules, and processes to establish long-term operational standards for a still-forming product.
Identify and escalate bugs and issues raised by customers and internal stakeholders.
Continuously improve processes to drive efficiency and support the product's growth.

Benefits

Health plans to choose from (some as low as $0 per paycheck)
Programs for fertility and family planning
Mental health support
Fitness benefits
Generous paid time off (PTO & sick leave)
Annual bonus
Long-term incentive opportunities (based on performance)
401k with up to a 5% match
Commuter benefits
Pet insurance
Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) matching program
Short-term or long-term incentive compensation, including cash bonuses and stock program participation
Paid personal time off
14 paid company holidays
Paid sick time