Product Excellence Leader

OSTTRA • Virtual, NY

6d • Remote

About The Position

The Product Excellence Leader sits at the center of the organization's ability to execute. This role ensures the operating infrastructure is effective, making the machine run. It requires someone who can hold the operational picture across four functions and a governing council, identify where things are slipping before they become problems, and take personal ownership of making the organization more effective without needing to be asked. The Head of Customer and Commercial Platforms should be able to focus on strategy and stakeholder leadership with confidence that operations are handled.

Requirements

• Operational rigor and the ability to build systems that scale. This is role that builds the infrastructure other people execute within (not from a task list)
• Judgment. The ability to distinguish what requires escalation from what should be handled, and what the Head of Customer and Commercial platforms needs to know from what she does not.
• Comfort operating across multiple functions simultaneously without defaulting to one area.
• Strong communication. This person represents the Head of CX Product & Data in a wide range of operational contexts.
• A bias toward clarity over comfort. When something is not working, this role names it and fixes it rather than accommodating it.
• Basic Required Qualifications: Operational rigor and the ability to build systems that scale.
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Responsibilities

• Own the operational data picture of the product organization: usage trends, NPS signals, delivery metrics, SLA performance, and roadmap health. Surface patterns, risks, and opportunities before they become escalations.
• Build and maintain a single operational dashboard that gives the Growth Council and senior leadership a trusted, current view of organizational performance.
• Partner with the Data function on platform intelligence but own the organizational and operational analytics independently.
• Establish a disciplined prioritization framework that evaluates every initiative against business impact, user value, and feasibility; communicate roadmap and trade-offs with transparency to senior stakeholders.
• Continuously refine team practices, tools, and operating rhythms — building a function that becomes more capable and efficient as the platform and roadmap mature.
• Own the product organization's tool stack and ensure it serves the team rather than burdening it.
• Standardize operating rhythms across all four functions: intake processes, review cadences, reporting formats, and communication templates.
• Ensure institutional knowledge is documented, accessible, and not dependent on any individual.
• Own the mechanics of the Growth Council: agenda preparation, decision documentation, follow-through tracking, and pre-read distribution.
• Identify and eliminate process friction across the organization. Where functions are stepping on each other, where handoffs are losing context, where decisions are taking longer than they should.
• Coordinate the release management process across Execution, Data, and UX, ensuring releases land effectively with the commercial teams that depend on them.
• Own the go-to-market coordination layer: ensuring Revenue, Account Management, and Customer Success have what they need before a change ships, not after.
• Serve as the primary operational interface between the product organization and Finance, HR, Technology, and Revenue leadership on matters of planning, resourcing, and organizational coordination.
• Support the Head of Customer and Commercial Platforms in preparing for executive conversations and leadership presentations. Own the operational content so the strategic narrative can lead.
• Manage the steer co operational mechanics in partnership with the program management function, ensuring the governing body runs on the Growth Council's agenda.
• Flag misalignment early. When cross-functional expectations are diverging from delivery reality, this role surfaces it and convenes the right people to resolve it.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed