Product & Equipment Specialist

MOC Products Group LLC•Little Rock, AR

About The Position

The Product & Equipment Specialist serves as the technical subject matter expert and equipment trainer for MOC Products Group product lines and service equipment, while managing a small assigned sales route. The role supports sales growth, customer satisfaction, and operational excellence through product and equipment training, installation support, troubleshooting, demonstrations, and technical guidance for customers, sales representatives, and internal teams. Approximately 60% of the role focuses on equipment support and training, and 40% on managing and servicing the assigned sales route. The position combines mechanical aptitude, product knowledge, and customer service to help customers get maximum value from the company’s products, equipment, and programs. It includes technical support, equipment inspections and maintenance, customer training and development, sales support, route account service, and compliance with safety standards and customer requirements. The work takes place in office, warehouse, shop, and customer-site environments. Frequent travel is required for installations, product training, equipment evaluations, and customer service. The role involves regular interaction with customers, technicians, sales personnel, and vendors.

Requirements

High school diploma or equivalent.
At least 3 years of experience in automotive, industrial, maintenance, lubrication, chemical products, or equipment-related industries.
Strong mechanical aptitude and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to train and present information to diverse audiences.
Valid driver's license and acceptable driving record.
Ability to travel regularly to customer locations.
Strong understanding of automotive and industrial maintenance products.
Ability to diagnose and resolve equipment and application issues.
Exceptional customer service and relationship-building skills.
Strong organizational and project management abilities.
Proficiency with Microsoft Office and CRM systems.
Ability to read technical manuals, specifications, and diagrams.
Strong problem-solving and analytical skills.
Ability to work independently and collaboratively across departments.
Ability to lift and carry up to 50 pounds, and to stand, walk, bend, kneel, and work in shop or warehouse environments.
Ability to operate tools and equipment safely and work indoors and outdoors in varying environmental conditions.
Frequent travel to customer locations, branch facilities, and training events.

Nice To Haves

Associate or bachelor’s degree in business, engineering, automotive technology, industrial technology, or a related field.
Experience with automotive maintenance equipment, fluid management systems, lubrication systems, or service shop operations.
Technical training, equipment certification, or industry-specific certifications.
Experience supporting sales teams in a technical environment.

Responsibilities

Serve as the primary technical resource for MOC Products Group products, equipment, and service applications.
Develop and maintain knowledge of product specifications, features, benefits, and competitive advantages.
Provide technical support to customers, field sales personnel, and operations teams; help customers select suitable products and equipment, and troubleshoot product concerns.
Coordinate and assist with equipment installations, start-ups, and customer implementation projects.
Perform equipment inspections, preventive maintenance, and operational assessments; troubleshoot equipment issues and recommend corrective actions.
Collaborate with manufacturers, vendors, and service providers to resolve equipment concerns, and document service activities, equipment modifications, and support recommendations.
Conduct product and equipment training for customers, technicians, and sales personnel.
Develop instructional materials, operating procedures, and best-practice guides; lead demonstrations, ride-alongs, workshops, and technical presentations.
Support customer onboarding and implementation of new products or programs, and promote proper product application and equipment usage.
Partner with Sales Representatives to identify product growth and equipment upgrade opportunities.
Support customer evaluations, product trials, and equipment demonstrations; participate in customer meetings and provide technical expertise during sales presentations.
Assist with technical proposals, specifications, and recommendations, and maintain customer relationships through regular follow-up and support.
Manage and service a small assigned sales route, maintaining regular contact with assigned store accounts.
Take customer orders, coordinate replenishment, deliver products, and stock and organize inventory at assigned stores.
Prepare accurate invoices for route orders and deliveries and address invoicing questions.
Grow sales within assigned stores by identifying product opportunities, recommending solutions, and following up on customer needs.
Comply with company safety standards and customer site requirements; promote safe product handling, storage, and application.
Maintain current knowledge of regulatory requirements, SDS information, and industry best practices, and follow company policies and procedures.
Deliver exceptional customer service and technical expertise, demonstrate professionalism and accountability, support company growth, foster teamwork and continuous improvement, and maintain a commitment to safety and operational excellence.