Product Engineer

Stress Free Auto Care•Austin, TX

About The Position

Stress Free Auto Care is building an internally developed operating platform designed specifically for modern automotive service operations. The platform combines point-of-sale, customer communication, workflow automation, and AI-assisted operational tooling into a unified ecosystem used by both frontline teams and customers. Following initial deployment, we are looking for a highly capable Product Engineer to help rapidly iterate, optimize, and operationalize the platform in live production environments. This role sits at the intersection of: operations, product, engineering, AI systems, and real-world user behavior. You will work directly with executive leadership, product leadership, customer support teams, and frontline store personnel to identify friction, improve workflows, and rapidly deploy solutions. This is not a traditional Product Manager role. This role is designed for someone who enjoys: moving fast, solving messy operational problems, observing real users, simplifying complexity, and continuously improving systems in production.

Requirements

An engineer with strong product instincts, a technical operator, a startup builder, an AI-native systems thinker, or a highly technical generalist.
Thrive in environments that are: fast-moving, ambiguous, operationally intense, and highly iterative.
Obsessive about improving systems
Highly autonomous
Detail oriented
Fast-moving
Field-oriented
Comfortable breaking and fixing things
Capable of simplifying complexity
Naturally curious about operational behavior
Energized by real-world problem solving

Nice To Haves

Product thinking and workflow design
QA testing and debugging
AI tooling and prompt engineering
Rapid prototyping
API and systems integration familiarity
UI/UX instincts
Operational process mapping
Ability to communicate with both technical and non-technical users

Responsibilities

Observe real-world users and identify operational friction points
Rapidly prototype and deploy workflow improvements
Improve UI/UX simplicity across operational systems
Conduct QA testing across deployed platform functionality
Debug operational failures and identify root causes
Participate in prompt engineering and AI workflow optimization
Work directly with frontline store teams to improve adoption and usability
Translate operational problems into technical solutions
Map and optimize operational workflows across the customer journey
Partner with engineering and product leadership to accelerate iteration cycles
Support ongoing deployment and stabilization efforts following platform launch
Improve performance, reliability, usability, and operational scalability of internal systems