Product Engineer
About The Position
We are seeking a self-motivated, process-driven Product Engineer to join our Product Support team. This role is responsible for defining and executing product service strategies for the KLA-ECI Division, ensuring robust serviceability across the full Product Life Cycle (PLC). At KLA, we don’t just build cutting-edge semiconductor equipment—we empower innovation at the system level. We are looking for a self-driven, technically curious Product Engineer with strong system-level understanding of chemistry within capital equipment and a passion for field service and product support. This is a high-impact role where you will bridge engineering, service, and customers—owning how our products are supported, maintained, and continuously improved across their lifecycle. Why This Role Stands Out Work on complex capital equipment systems combining chemistry, hardware, and service engineering Directly influence product design for serviceability and reliability Partner cross-functionally with Engineering, Service, and global teams Gain customer-facing exposure supporting real-world deployments Play a key role in new product introductions (NPI) and long-term product success
Requirements
- Strong system-level knowledge within capital equipment or advanced manufacturing environments
- Hands-on experience in technical service, troubleshooting, or product support
- Ability to connect engineering design with real-world service challenges
- Passion for solving complex problems and improving product performance in the field
- Strong collaboration skills across engineering, service, and customer teams
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience
Nice To Haves
- Semiconductor or capital equipment industry experience
- Technical Support Engineer (TSE), or Product Engineer background
- Experience supporting systems involving chemical processes, semiconductor process equipment, fluid systems, or material interactions
Responsibilities
- Own serviceability across the product lifecycle (PLC)
- Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mind
- Lead Product Support Strategy
- Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releases
- Drive Reliability & Cost Optimization
- Improve field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategies
- Enhance Field Execution & Best Practices
- Collaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful training
- Support the Installed Base
- Analyze field issues, refine service documentation, improve training, and drive continuous improvement across global operations
- Engage Directly with Customers
- Travel onsite to support tool installs, escalations, and performance optimization
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
