Product Engineer II

Esri•Redlands, CA

5d•Onsite

About The Position

Esri's Information Systems and Technology (IST) division is hiring a Product Engineer II to support business applications and shape product operations and release readiness across the organization. The role serves as product and platform steward for Esri's enterprise product operations platform, guiding its roadmap, governance, adoption, and ongoing evolution. The primary focus is an Airtable-based platform that centralizes product business rules, release planning, operational change requirements, workflow management, task tracking, and readiness activities across multiple business units. The position combines platform expertise, product thinking, and cross-functional collaboration to improve operational outcomes, strengthen data and process consistency, and support adoption of new capabilities.

Requirements

At least 2 years of experience supporting, configuring, administering, or improving enterprise business applications or operational platforms.
Experience supporting a product or platform through discovery, prioritization, implementation, release readiness, adoption, and sustainment.
Experience translating operational needs into platform configurations, workflows, business rules, or prioritized enhancements.
Experience coordinating user acceptance, release readiness, change adoption, or post-launch support activities.
Experience with workflow automation, platform scripting, integrations, APIs, or data exchange concepts.
Understanding of product management practices, including discovery, backlog prioritization, roadmaps, acceptance criteria, and outcome measurement.
Experience supporting platform governance, data quality, documentation, access, or change-control standards.
Strong analytical and problem-solving skills, including identifying process gaps and recommending sustainable improvements.
Excellent written and verbal communication skills and ability to work effectively with technical and nontechnical stakeholders.
Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a STEM-related field.

Nice To Haves

Experience with product operations, release management, platform management, or business systems ownership.
Experience administering or optimizing Airtable or a comparable low-code, workflow, or work-management platform.
Experience managing enhancement intake, backlog prioritization, or roadmap planning.
Familiarity with change management, user enablement, and platform adoption practices.
Experience defining operational metrics, analyzing platform usage, or measuring process effectiveness.
Knowledge of data governance, workflow governance, access controls, and audit-readiness practices.
Experience evaluating AI-enabled or automation capabilities for business-process improvement.
Familiarity with ServiceNow or other enterprise workflow and service-management platforms.
Experience with SQL, data analysis, or reporting tools.
Familiarity with REST APIs, web services, and data integration concepts.
Proficiency in JavaScript development.
Familiarity with AI-enabled platforms, automation tools, or enterprise productivity solutions.

Responsibilities

Serve as product and platform steward for the business application supporting product operations and organizational release readiness.
Partner with Product Owners and operational stakeholders to identify process needs, define desired outcomes, and prioritize platform improvements.
Manage intake and evaluation of enhancement requests, balancing stakeholder impact, dependencies, governance requirements, and long-term platform health.
Configure and optimize platform workflows, automations, interfaces, and business rules to improve product operations consistency and efficiency.
Coordinate operational readiness for platform changes, including acceptance criteria, user validation, documentation, communication, launch support, and post-release review.
Maintain and prioritize the platform backlog and contribute to roadmap planning based on operational impact, stakeholder needs, risk, and organizational readiness.
Establish and maintain governance standards for platform configuration, product business rules, data quality, access, documentation, and change control.
Oversee product information workflows across Airtable, ServiceNow, and related enterprise platforms, supporting reliable data exchange, clear ownership, and alignment with business rules.
Monitor platform health, adoption, data quality, and workflow effectiveness to identify risks, recurring issues, and continuous-improvement opportunities.
Develop enablement resources and guide stakeholders in using platform capabilities and following operational processes.
Evaluate new platform, automation, and AI capabilities and recommend applications that improve product operations and release readiness.
Facilitate post-launch reviews, gather stakeholder feedback, and translate findings into prioritized platform and process improvements.
Create and maintain product documentation, knowledge articles, governance guidance, support resources, and operational procedures.
Incorporate appropriate security and data privacy safeguards into work activities, communications, and deliverables to protect sensitive, confidential, and regulated information.