Product Engagement Lead

Squarespace•New York City, NY

13h•Hybrid

About The Position

Squarespace’s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. We're seeking a Product Engagement Lead to deeply understand our partners' needs and the market landscape, and help ensure Squarespace develops empowering products and experiences for partners. You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.

Requirements

3+ years of experience in a product engagement, product management, developer advocacy or other technical role focused on channel partner or developer/professional user ecosystems
2+ years of experience in communicating technical information for non-technical audiences
Proven ability to partner with cross-functional product teams to build a long-term product vision, translate the voice of the customer and business goals into data-informed roadmaps, and secure buy-in for complex projects.
Expertise in developing and managing feedback loops, driving the collection and systematic analysis of data regarding product usage, user sentiment, and business metrics to extract actionable insights and competitive intelligence
Proven track record in technical community management or developer relations, including managing expectations and providing support during platform changes

Responsibilities

Drive the development of a long-term pro user product vision that aligns with the pro user business strategy
Develop and socialize qualitative and quantitative insights to internal stakeholders (including executives and cross-functional partners on a regular cadence.
Partner with cross-functional product teams in the development of product roadmaps that are informed by the voice of our partners and support our business goals
Coordinate rollouts of in-development and new features in partnership with product and engineering teams and manage change communication and community support for changes to custom code
Ensure that we have consistent access to current user insights through community surveys, analysis of forum discussions, triage of feature request boards, competitive research
Collaborate with Business Development and Product teams to develop a pipeline of official Extensions
Lead the creation of a developer education curriculum, with the goal of increasing API adoption by a target amount.
Provide insight into partner experience with the product to inform GTM strategies