Product Enablement Specialist

Workiz • San Diego, CA

17h • Hybrid

About The Position

As a Product Enablement Specialist, you will own two closely connected responsibilities: translating complex product concepts into clear, customer-facing content, and ensuring Workiz employees have the product knowledge they need to do their jobs. On the content side, you will create help center articles, release communications, in-app guidance, video scripts, and UI copy that help customers discover and adopt new features. On the enablement side, you will own internal product training for customer-facing teams, co-facilitate live and async sessions, maintain LMS content, and ensure our employees are always a step ahead of the product. You will work closely with Product and Enablement to set priorities and maintain quality across both tracks. This role is ideal for someone who is equally comfortable writing a help center article and running a live product training session.

Requirements

• Experience creating content for SaaS products or B2B software
• Experience with LMS administration and creating internal training and async content
• Familiarity with field service management, CRM, or operations software
• Experience with video editing or creating product tutorial videos
• Experience writing UI/UX copy and designing onboarding experiences, both customer-facing and internal
• Experience working cross-functionally on a global team
• Familiarity with AI-powered products and customer education best practices

Responsibilities

• Create and maintain customer-facing product content, including help center articles, FAQs, UI/UX copy, release communications, and product documentation.
• Develop customer education experiences through interactive product tours, tutorials, video scripts, and visual content that drive product adoption.
• Lead internal product enablement by creating and delivering training sessions, onboarding content, release guides, and role-specific learning materials.
• Co-manage and maintain LMS content, assessments, and enablement resources to ensure customer-facing teams remain confident and up to date.
• Partner with Product and Product Marketing to translate complex product updates into clear, engaging content for both customers and internal teams.
• Collaborate with Customer Success, Support, Sales, Customer Onboarding, and Enablement to ensure consistent messaging and successful feature adoption across the customer journey.
• Use customer feedback, support trends, and product insights to identify knowledge gaps and continuously improve product education and enablement.
• Leverage AI and modern content creation tools to accelerate content development, improve quality, and enhance the customer and employee learning experience.

Benefits

• Employee stock options
• Up to 100% employer-paid Medical, Dental, and Vision coverage options for employees plus generous dependent coverage
• 4% match on 401k contributions
• 16 days of Paid Time Off per year (that grows with tenure)
• 5 days of Sick Leave per year
• Fully stocked kitchen featuring premium coffee and a curated selection of snacks
• Monthly Book Club
• Catered lunches
• Hosted happy hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed