Product Discovery Intern

Bask Health

3h

About The Position

Bask Health is seeking a Product Discovery Intern to help understand user problems, research product opportunities, and identify improvements to its telehealth platform. The intern will work with product managers, engineers, designers, and customer-facing teams to gather insights from merchants, patients, clinicians, and internal stakeholders, then turn feedback, research, and product data into findings that inform product decisions.

This hands-on internship contributes to early-stage product discovery, including defining problems, researching potential solutions, testing ideas, and sharing recommendations. The role is suited to someone who is curious, analytical, comfortable with technology, and able to translate messy information into practical insights.

Requirements

• Strong interest in product management, product discovery, user research, and software development.
• Foundational understanding of how websites, applications, and software products work.
• Strong analytical thinking, curiosity, and problem-solving skills.
• Ability to research unfamiliar topics, investigate problems, and identify meaningful patterns.
• Ability to gather, organize, and summarize qualitative and quantitative information.
• Strong written and verbal communication skills, including the ability to ask thoughtful questions and explain findings clearly.
• Comfort working with spreadsheets, research documents, and common software tools.
• Ability to distinguish user problems from proposed solutions and evaluate ideas objectively.
• Strong attention to detail and organizational skills.
• Ability to learn new technologies, tools, and product concepts quickly.
• Willingness to collaborate with product managers, engineers, designers, and customer-facing teams.
• Ability to take initiative, work independently on assigned research tasks, and adapt to changing priorities.

Nice To Haves

• Previous coursework, internship, or project experience involving product management, user research, UX research, or software development.
• Experience conducting interviews, surveys, usability tests, or other research activities.
• Familiarity with product discovery methods, hypothesis testing, or opportunity prioritization.
• Experience using Figma, FigJam, Notion, or similar research and collaboration tools.
• Familiarity with product analytics tools, spreadsheets, SQL, or basic data analysis.
• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
• Experience building or contributing to a website, application, prototype, or technical project.
• Familiarity with SaaS platforms, e-commerce products, or consumer-facing applications.
• Experience using AI tools to support research, analysis, or prototyping.
• Interest in telehealth, digital health, or healthcare technology.
• A portfolio, research project, case study, or other example demonstrating analytical thinking and initiative.

Responsibilities

• Support product discovery initiatives across Bask's telehealth platform.
• Identify user problems, unmet needs, and opportunities for product improvements.
• Assist with preparing and conducting user interviews, surveys, and feedback sessions.
• Work with merchant-facing, clinical, and internal teams to understand recurring product challenges.
• Organize and analyze qualitative feedback to identify patterns and common pain points.
• Research competing products, industry trends, and alternative solutions.
• Help define problem statements, research questions, and hypotheses for potential product improvements.
• Support usability testing of existing features, prototypes, and proposed workflows.
• Review product usage data and basic analytics to understand user behavior.
• Help evaluate product ideas based on user needs, expected impact, and technical feasibility.
• Partner with product managers and designers to turn research findings into actionable recommendations.
• Document interview notes, research summaries, user journeys, and discovery findings.
• Assist with prioritizing opportunities based on customer feedback and available evidence.
• Participate in product planning, discovery reviews, and cross-functional discussions.
• Present research findings and recommendations to product and engineering teams.
• Take ownership of smaller research projects from the initial question through final findings.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed