Product Director – Enterprise Sales Enablement & Boarding

Worldpay•Texas, OH

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Product Director – Enterprise Sales Enablement & Boarding to join our Product and Technology team and help shape the future of global commerce. Our Product and Technology teams are the power behind the game-changing products and digital experiences we offer. Always striving for better, they never stand still--delivering impactful innovations that power transactions across the world. The Merchant & Partner Experience (MPX) team plays a pivotal role in the Global Payments Product Management organization, focusing on creating delightful experiences that span the entire customer experience lifecycle for both internal and external customers, maximizing our return on investment, and improving the speed we go to market for new products. Within MPX, our team manages Global Payments’ Enterprise Merchant Solutions, specifically focusing on Sales, Boarding, and Servicing products, capabilities, and strategies and driving forward from ideation through delivery. What you’ll own We are seeking a strategic, customer-centric, and results-oriented Product Director of Enterprise Sales Enablement & Boarding to lead the vision, strategy, and execution of a critical product portfolio supporting the end-to-end enterprise customer lifecycle. This leader will be accountable for the platforms, capabilities, and experiences that power lead generation, sales enablement, pricing and quoting, onboarding (boarding), and workflow automation across the enterprise business. Reporting into Product Leadership, this role will lead a team of Product Managers and Product Owners while partnering closely with Sales, Commercial Operations, Boarding Operations, Risk, Engineering, Data & AI, Design, and Executive stakeholders. The Product Director will set the strategic roadmap, establish measurable outcomes, and drive technology investments that accelerate revenue growth, improve merchant experience, reduce operational complexity, and increase automation across the enterprise journey. The role's scope aligns with the organization's strategic focus on Enterprise sales enablement, Enterprise boarding experience, Lead generation, Salesforce-driven commercial workflows, and automation across onboarding and servicing journeys.

Requirements

7+ years of product management, sales, relationship management, business strategy, or other relevant business experience.
Experience owning enterprise-scale products supporting sales, onboarding, customer lifecycle management, or operational workflows.
Demonstrated success defining product strategies and delivering large-scale transformations.
Experience managing multiple Product Managers and building high-performing product organizations.
Strong understanding of Salesforce capabilities, architecture, and CRM ecosystems.
Experience with enterprise sales technology stacks, including CRM, CPQ, workflow automation, lead management, and customer servicing platforms.
Functional understanding of complex data models and integrations.
Practical experience leveraging AI, machine learning, automation, and predictive analytics within commercial or operational environments.
Strong knowledge of Agile product development methodologies and lifecycle.
Exceptional executive communication and presentation skills.
Proven stakeholder management and relationship-building capabilities.
Experience influencing decisions across large, matrixed organizations.
Ability to translate complex business needs into scalable product strategies.
Strong understanding of merchant services, payments, acquiring, fintech, or financial technology.
Knowledge of enterprise merchant onboarding processes, pricing structures, risk workflows, and operational pain points.
Understanding of sales enablement, lead generation, customer acquisition, and enterprise customer journeys.

Nice To Haves

Experience with Salesforce Sales Cloud, Service Cloud, Revenue Cloud, CPQ, Agentforce, or related Salesforce ecosystem products.
Experience leading AI-enabled sales or onboarding initiatives.
Familiarity with underwriting, KYC/CDD, compliance, risk, or merchant boarding processes.
Experience building product strategies within complex B2B enterprise environments.

Responsibilities

Define and own the long-term product vision across Enterprise Sales & Boarding
Develop multi-year roadmaps aligned to company growth objectives, customer needs, and operational transformation goals.
Establish outcome-based product strategies focused on increasing revenue, improving conversion rates, accelerating boarding speed, and reducing operational friction.
Identify opportunities to improve straight-through processing, workflow automation, and operational efficiency.
Drive delivery of AI and automation opportunities across the onboarding lifecycle.
Lead, mentor, and develop a team of Product Managers and Product Owners.
Build a high-performing product team focused on customer outcomes, accountability, and continuous improvement.
Create alignment across multiple product domains and shared platform capabilities.
Partner closely with Sales leadership to improve efficiency, pipeline quality, conversion, and forecasting.
Ensure teams maintain strong customer and merchant empathy while balancing business objectives.
Build trusted partnerships across Commercial, Product, Technology, Operations, Risk, Compliance, and Finance.
Champion Agile product management practices and modern product operating models.
Establish clear product goals, OKRs, and KPI frameworks.
Drive disciplined discovery, prioritization, roadmap management, and value realization processes.
Ensure prioritization decisions are driven by measurable business value, customer impact, risk mitigation, and strategic objectives.
Communicate product vision, roadmap decisions, business cases, and investment priorities to senior leadership.
Facilitate alignment across competing stakeholder priorities while maintaining focus on strategic outcomes.