Product Director - Agentic Commerce, Strategy and Insights

American Express•San Francisco, CA

1d•Hybrid

About The Position

The GMNS Product team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. GMNS Product is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. The Network Agentic Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce. The Director, Strategy & Insights, will play a critical role in shaping the commercial and strategic direction of Network Agentic Solutions. Reporting to the Vice President, Network Agentic Solutions, this leader will drive commercial strategy, competitive intelligence, and performance insights to inform multi-year planning, partner prioritization, and enterprise alignment. This role will lead a team and operate through strong cross-functional collaboration across Product, Risk, Finance, Enterprise Strategy, and regional teams.

Requirements

Experience in shaping commercial and strategic direction.
Experience in competitive intelligence.
Experience in performance insights.
Experience in multi-year planning.
Experience in partner prioritization.
Experience in enterprise alignment.
Experience leading a team.
Experience operating through strong cross-functional collaboration.

Responsibilities

Drive commercial strategy, competitive intelligence, and performance insights to inform multi-year planning, partner prioritization, and enterprise alignment.
Lead a team and operate through strong cross-functional collaboration across Product, Risk, Finance, Enterprise Strategy, and regional teams.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities